Connect Application Specialist

1 hour, 32 minutes ago
Full-time
Mid Level
Customer and Technical Support
New Flyer

New Flyer

New Flyer is the largest provider of sustainable mass mobility solutions in North America, offering a comprehensive range of services that include buses, technology, infrastructure, and workforce development.

Automotive
1K-5K
Founded 1930
$351M raised

Description

  • Support NFI Connect product oversight, including module programming, plant ingestion requests, telematics field updates, geofencing, over-the-air updates, troubleshooting, and service-group requests.
  • Maintain expert working knowledge of NFI Connect, including its capabilities and limitations.
  • Manage troubleshooting efforts and drive improvements to Smart Bus systems and processes.
  • Collaborate with others to plan and execute improvement projects.
  • Develop and maintain Smart Bus hardware and software procedures.
  • Create and implement standard processes for Smart Bus operations.
  • Provide Smart Bus technical support to the production line, internal customers, and external customers as needed.
  • Support Production, Quality Assurance, Customer Service Support, and other departments as required.
  • Maintain an engineering-level understanding of the system’s capabilities and limitations.

Requirements

  • Degree in Engineering or graduation from a recognized Technical Institute as a Technologist.
  • Background in bus and coach operations and/or maintenance.
  • Familiarity with telematics systems.
  • Understanding of bus and coach electrical architecture and communication networks.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office Suite.
  • Excellent communication and teamwork skills.
  • Demonstrated commitment to customer satisfaction.
  • Ability to manage projects and work independently.
  • Up to 25% travel is required.

Benefits

  • Competitive wages and a comprehensive benefit package with immediate benefit eligibility.
  • Paid holidays and vacation.
  • On-the-job training in a continuous learning environment.
  • Advancement opportunities within the family of companies.
  • Inclusive workplace culture that values and empowers team members.
  • Opportunity to join a company leading the electrification of mass mobility.

Interested in this position?

Apply directly on the company website

Apply Now

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