Business Systems Manager

1 month ago
Full-time
Lead
Project and Program Management
New Flyer

New Flyer

New Flyer is the largest provider of sustainable mass mobility solutions in North America, offering a comprehensive range of services that include buses, technology, infrastructure, and workforce development.

Automotive
1K-5K
Founded 1930
$351M raised

Description

  • Lead the business analysis team to optimize processes and systems across Customer Care and Private Sales.
  • Resolve issues related to Customer Care and Private Sales processes and systems in coordination with Service Support and IT.
  • Leverage existing systems to automate and simplify workflows.
  • Lead Lean initiatives to improve departmental and organizational efficiency.
  • Participate in or lead projects to implement new or enhanced systems and processes.
  • Recommend and implement new systems as business needs evolve.
  • Ensure key internal controls within the area of responsibility are designed and operating effectively.
  • Establish and maintain policies and processes that support regulatory, legal, quality, environmental, health, and safety requirements.
  • Support training, issue resolution, and ongoing process improvement efforts.
  • Perform other assigned duties as needed.

Requirements

  • Educational background in Business Analysis, Project Management, and/or Lean Green Belt.
  • 5 years of experience leading cross-functional teams or projects related to processes and systems.
  • Excellent communication skills.
  • Self-starter with a proactive work style.
  • Strong organizational skills.
  • Process-oriented mindset.
  • Ability to travel up to 10% across Canada and the US.
  • Experience working with internal controls over financial reporting (preferred based on role scope).

Benefits

  • Company-paid core benefits plan, including health, dental, and vision coverage, effective day 1.
  • Optional buy-up plan.
  • Health Spending Account (HSA).
  • Employee Assistance Program (EAP).
  • Disability insurance.
  • 12 paid statutory holidays.
  • Paid birthday day off.
  • Career advancement opportunities with a growing company.

Interested in this position?

Apply directly on the company website

Apply Now

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