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Global Service Desk Analyst - French Bilingual Analyst

1 hour, 13 minutes ago
Canada
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
Long View Systems

Long View Systems

Long View Systems is a top IT solutions provider in North America, specializing in Hybrid IT solutions like cloud services, IT infrastructure, and end user support.

IT Services
1K-5K
Founded 1999
View All Jobs 3

Description

  • Document customer issues thoroughly in the ticket management system.
  • Analyze symptoms, assess urgency, and resolve issues when possible.
  • Escalate incidents to appropriate Tier II support teams and manage them through resolution.
  • Handle internal and external escalations.
  • Identify process improvement opportunities and collaborate with peers and leads to improve service delivery.
  • Provide professional customer support across phone and other channels.

Requirements

  • 2+ years of experience in a technical support, service desk, or help desk role providing Tier I support.
  • Fluency in French and English in a professional environment.
  • Excellent bilingual written and verbal communication skills.
  • Demonstrated ability to troubleshoot and resolve technical and procedural issues.
  • Ability to adapt to changing customer needs and manage high-stress situations professionally.
  • Strong relationship-building skills with peers and colleagues.
  • Proven ability to provide superior customer service on and off the phone.
  • Availability and willingness to work evenings and/or weekends.
  • Understanding of ITIL Incident Management preferred.
  • A+ certification preferred.

Benefits

  • Recognition programs.
  • Inclusive and equitable workplace supported by employee resource groups, town halls, and company-wide training.
  • Collaborative and supportive workplace culture.
  • Interview and role accommodations available upon request.

Interested in this position?

Apply directly on the company website

Apply Now

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