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Sr. AWS Consultant

4 months, 3 weeks ago
Canada
Full-time
Senior
Implementation Consultant
DevOps and Infrastructure
Agile AWS C# Cisco CloudFormation Generative AI Java Jenkins .NET Node.js Python Salesforce Scrum Twilio WebRTC
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 33

Description

  • Support customers in adopting Amazon Connect solutions and help ensure successful implementation.
  • Conduct technology assessments and audits to evaluate the business case for moving to the AWS Connect CCaaS platform.
  • Educate customers on AWS value propositions and participate in architectural discussions for cloud deployment.
  • Facilitate business process reviews to understand customer requirements and challenges.
  • Translate business goals into clear user stories for development and implementation teams.
  • Act as a liaison between technical teams and business stakeholders to communicate concepts and manage expectations and priorities.
  • Work with Solution Architects to review and approve solution designs and ensure best practices are followed.
  • Collaborate with Solution Engineers, Solution Architects, and Practice Leads to produce estimates and timelines for statements of work.
  • Deliver customer end-user training and documentation.

Requirements

  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting or coding experience with languages such as Python, Java, C#, .NET, or Node.js.
  • Strong communication and presentation skills with comfort speaking to executives, IT management, and customers.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
  • Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and call center routing.
  • Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
  • Contact center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Salesforce knowledge and familiarity with Salesforce Service Cloud.
  • Experience with other contact center platforms such as Genesys, Cisco, Avaya, or Twilio is preferred.
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of Agile and Scrum methodologies.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional certification.
  • AWS Solution Architect Certification or Professional certification.
  • Salesforce Certified Administrator certification.

Benefits

  • Remote and in-person work options, including remote roles and regional hubs.
  • Up to 25% travel for certain roles.
  • Flexible work culture that values outcomes over strict hours.
  • Collaborative environment with regular town halls and company meetings.
  • Fun team culture with celebrations and social events.

Interested in this position?

Apply directly on the company website

Apply Now

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