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Salesforce Manager, Quality Assurance & Consulting

16 minutes ago
India
Full-time
Lead
Program Manager
Quality Assurance and Testing
Agile AWS CI/CD Generative AI Salesforce Scrum
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 48

Description

  • Own end-to-end Quality Engineering for enterprise Salesforce and/or AWS delivery programs.
  • Define test strategy, test plans, quality gates, release readiness, and the overall testing approach.
  • Lead functional, API, integration, system, regression, performance, security, AI, and non-functional testing.
  • Identify delivery risks, drive mitigation plans, and advise project stakeholders.
  • Partner with Product, Engineering, and Delivery teams to embed quality throughout the software development lifecycle.
  • Build scalable automation frameworks, CI/CD quality gates, and reusable engineering assets.
  • Drive shift-left testing, DevOps-based quality practices, and engineering productivity.
  • Use Generative AI and Agentic AI to automate testing and improve quality processes with human oversight.
  • Lead Agile delivery activities including Scrum ceremonies, sprint planning, backlog refinement, dependency management, and release planning.
  • Build and grow the Quality Engineering practice through standardization, governance, hiring, mentoring, and performance management.

Requirements

  • 12+ years of experience in Quality Engineering, including 4+ years leading high-performing engineering teams.
  • Strong hands-on expertise across functional, automation, API, integration, performance, security, and enterprise testing.
  • Proven experience delivering enterprise Salesforce and/or AWS implementations in a consulting environment.
  • Experience building automation frameworks, DevOps-enabled testing practices, and Quality Engineering strategies.
  • Strong understanding of Agile methodologies and experience leading Scrum teams in cross-functional organizations.
  • Demonstrated success managing delivery operations, utilization, forecasting, staffing, executive communications, and stakeholder management.
  • Passion for applying Generative AI and Agentic AI to modernize Quality Engineering practices.
  • Excellent communication, leadership, consulting, and problem-solving skills.
  • Experience with Amazon Connect, Service Cloud Voice, IVR, contact center, conversational AI, or Agentic AI implementations (preferred).
  • Certifications such as ISTQB, Scrum Master, Salesforce, AWS, or SAFe (preferred).
  • Experience establishing a Quality Engineering Center of Excellence or practice (preferred).

Benefits

  • Remote and in-person work options, including remote flexibility.
  • Up to 25% travel for certain roles.
  • Flexible work culture that values outcomes over set hours.
  • Collaborative culture with town halls and company meetings.
  • Frequent team celebrations and social events.
  • Equal employment opportunity commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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