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Salesforce Consultant, Change Management

1 hour, 52 minutes ago
Canada
Full-time
Senior
Salesforce Developer
Software Development
Generative AI Salesforce Tableau
Apply Now
NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 66

Description

  • Develop change strategies that support successful digital, organizational, and cloud technology transformations.
  • Champion change across customer projects and practices.
  • Collaborate with clients to determine the best approach to user adoption.
  • Train customers on delivered solutions and change implementation within their organizations.
  • Work with superusers to ensure users have a voice during implementation.
  • Build and maintain relationships with clients, internal teams, and consulting partners.
  • Serve as the organizational change management expert across program strategy, change design, stakeholder engagement, readiness, leadership alignment, communication, training, project management, business process design, sustainment, and measurement.
  • Understand client culture, business strategy, and change management opportunities and challenges.
  • Quickly learn new Salesforce features and major launches and help train and mentor the team as needed.
  • Support the growth of the practice by identifying opportunities and helping build client relationships, internal infrastructure, and best practices.

Requirements

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 4+ years of experience in consulting, business technology, or a functional domain.
  • Experience in general management or software consulting preferred.
  • Experience delivering change management work, including change assessments, job and role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurement, and sustainment.
  • Experience conducting business interviews and leading client workshops.
  • Proven ability to thrive in technical environments, especially Salesforce product implementations.
  • Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau is a plus.
  • Experience with change management tools, templates, techniques, or frameworks.
  • Excellent communication, leadership, and presentation skills.
  • Strong technology background with working knowledge of Salesforce collaboration platforms such as Google Suite, Chatter, Quip, Smartsheet, and Slack preferred.
  • Salesforce.com organization and product knowledge preferred.

Benefits

  • Remote and in-person work options, with many team members working remotely.
  • Flexible work culture that values outcomes over strict 9-to-5 hours.
  • Travel opportunities of up to 25% for certain roles.
  • A collaborative culture with regular town halls and company meetings.
  • A fun, celebratory team environment that includes social events and team traditions.

Interested in this position?

Apply directly on the company website

Apply Now

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