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AWS Manager

4 months, 3 weeks ago
India
Full-time
Lead
Infrastructure Engineer
DevOps and Infrastructure
AWS Generative AI Machine Learning SageMaker Salesforce Twilio
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NeuraFlash

NeuraFlash

NeuraFlash specializes in providing custom AI business solutions by integrating Salesforce's Success Platform with artificial intelligence and machine learning, enhancing customer experiences through consulting, UX design, and implementation services a...

IT Services
251-1K
Founded 2016
View All Jobs 33

Description

  • Act as the AWS subject matter expert and provide leadership and guidance to internal teams.
  • Coach, mentor, and develop junior AWS team members while setting goals and expectations.
  • Conduct performance reviews, 1-on-1 meetings, and personal development planning.
  • Manage project resource staffing, utilization, capacity planning, and talent acquisition support.
  • Drive hiring strategies and represent the team in recruitment efforts.
  • Build and lead high-performing teams and foster a collaborative, motivated work culture.
  • Establish and oversee OKRs aligned with business objectives.
  • Collaborate with business leaders to prioritize initiatives and drive outcomes.
  • Architect, implement, and optimize AWS solutions with a focus on scalability, cost-efficiency, and resilience.
  • Lead complex AWS projects and ensure effective cloud governance, automation, and DevOps practices.

Requirements

  • Minimum 3 years of experience leading and managing technical teams.
  • Experience managing managers is an added advantage for Sr. Manager roles.
  • AWS Solution Architect Associate Certification.
  • Strong expertise in AWS cloud architecture, security, compliance, and automation.
  • Proven track record of leading technical teams while driving innovation and efficiency.
  • Experience in the contact center domain, particularly with Amazon Connect.
  • Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q.
  • Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus.
  • Background in cloud contact center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred.
  • Ability to travel up to 25% for certain roles.

Benefits

  • Remote and in-person work options, including regional hubs and remote roles.
  • Flexible work culture focused on trust and understanding rather than fixed hours.
  • Opportunity to collaborate closely with leadership and contribute ideas through town halls and company meetings.
  • Work environment that values team connection and celebrates milestones and team events.
  • Travel opportunities for certain roles, with up to 25% travel commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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