Managing Director- Strategic Programs

5 days, 8 hours ago
Full-time
Executive
Project and Program Management
Network Connex

Network Connex

Network Connex provides best-in-class fiber, wireless, and data center services, offering mission-critical network design and deployment solutions to enhance user experience and sustain network longevity.

Diversified Telecommunication Services
501-1000

Description

  • Serve as the primary strategic contact for an assigned customer and build executive relationships across its leadership, construction, engineering, procurement, and planning teams.
  • Develop account growth strategies with sales, preconstruction, and delivery teams, aligning opportunities and commitments with company capabilities.
  • Maintain a rolling two- to three-year customer demand outlook and translate it into market readiness and capacity plans.
  • Own and govern customer-specific build standards, ensuring delivery teams receive clear, current requirements.
  • Develop and maintain the customer program playbook covering engagement, invoicing, reporting, launch requirements, and lessons learned.
  • Lead customer and internal program reviews to align priorities, resolve strategic issues, and communicate opportunities and risks to the Chief Strategy Officer.
  • Partner with quality and delivery leaders to monitor standards adoption, improve cross-market consistency, and escalate gaps.
  • Monitor program financial performance with finance and market leaders to inform growth decisions and address commercial or billing issues.
  • Lead and develop Program Managers and senior technical Project Managers supporting standards, technical coordination, and market launches.
  • Build accountable partnerships with market and delivery leaders and resolve competing priorities through program governance.

Requirements

  • 10+ years of relevant experience in data center infrastructure, construction, fiber connectivity, or technology integration.
  • At least five years of senior customer-facing account or program leadership experience, including support for hyperscale customer programs.
  • Demonstrated ability to develop strategic customer relationships, obtain multi-year demand visibility, and turn insights into growth and readiness plans.
  • Experience establishing repeatable customer program standards and governance across multiple markets or sites.
  • Working knowledge of data center infrastructure builds, including structured cabling, conveyance, racks/cabinets, fiber installation, splicing, testing, and turnover requirements.
  • Ability to translate customer technical, reporting, and commercial specifications into practical delivery guidance.
  • Strong financial and commercial acumen in revenue, backlog, margins, forecasting, invoicing, agreements, and change management.
  • Proven cross-functional influence, executive communication, negotiation, relationship management, and team development skills.
  • Bachelor’s degree in business, construction management, engineering, or a related field, or equivalent experience; ability to travel as needed.
  • PMP, RCDD, comparable credential, MBA, advanced degree, or experience with program dashboards, document control, quality systems, and cross-market knowledge sharing (preferred).

Benefits

  • Health, dental, vision, life, and disability insurance.
  • Retirement savings options.
  • Union employee pay rates and benefit levels based on union classifications.
  • Onboarding and training programs supporting professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Marketing Account Manager

Pavago IT Services

Pavago is seeking a remote Marketing Account Manager to lead client relationships and coordinate email, website, SEO, analytics, and campaign delivery across multiple accounts.

Email Marketing Facebook Ads Google Ads HubSpot Keyword Research Mailchimp SEMrush SEO WordPress
6 minutes ago

Local SEO Account Manager (Google Business Profile)

Pavago IT Services

As a remote Local SEO Account Manager, manage and optimize Google Business Profile and local search strategies for a portfolio of 15–20 U.S.-based client accounts to improve their Google Search and Maps visibility.

Digital Marketing SEMrush SEO
6 minutes ago

VP, Client Services (Access Marketing)

Avalere Health Professional Services

Avalere Health is seeking a VP, Client Services to lead key pharmaceutical client accounts, drive brand strategy and growth, and ensure client satisfaction and profitability across integrated agency teams.

Digital Marketing
5 hours, 51 minutes ago

Account Director

Avalere Health Professional Services

Avalere Health is seeking an Account Director to provide strategic counsel and lead integrated multichannel marketing work that drives growth for pharmaceutical client brands.

Digital Marketing
5 hours, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers