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Solution Architect – Agentic Delivery

3 weeks, 6 days ago
Canada
Full-time
Lead
Customer Success
Software Development
AWS Azure GCP GraphQL OAuth REST API
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 34

Description

  • Lead solution and architecture discussions with enterprise customers.
  • Translate business and operational requirements into scalable, secure technical architectures.
  • Own technical success during the early delivery lifecycle from 0–90 days.
  • Serve as the primary technical escalation point for complex delivery and integration issues.
  • Design and review API-first integrations, including REST and GraphQL APIs, webhooks, and event-driven architectures.
  • Lead web and mobile application integrations, including SDK-based integrations and authentication/authorization flows such as OAuth, SSO, and token-based access.
  • Lead integrations with customer support and contact center platforms such as Zendesk, Salesforce Service Cloud, ServiceNow, LivePerson, and Genesys.
  • Define data flows for ticket creation and updates, conversation context synchronization, and agent assist/human handoff scenarios.
  • Participate in technical discovery calls and solution walkthroughs with prospects.
  • Partner with Product, Engineering, QA, and Customer Success to resolve delivery risks, improve playbooks, and enable repeatable deployments.
  • Contribute to RFP/RFQ responses with architecture, deployment, integration, security, scalability, and performance details.
  • Mentor delivery engineers on architecture and integration best practices.

Requirements

  • 8+ years of experience in Solution Architecture, Technical Consulting, or Enterprise Delivery roles.
  • Strong experience designing and delivering API-driven enterprise solutions.
  • Deep understanding of REST APIs, webhooks, authentication and authorization, and web/mobile integration patterns.
  • Experience integrating with customer support desk and CRM systems such as Zendesk, Salesforce, and ServiceNow.
  • Proven ability to lead customer-facing technical discussions and architecture reviews.
  • Experience acting as an escalation point for complex technical issues.
  • Hands-on experience supporting RFP and pre-sales technical responses.
  • Excellent communication and stakeholder management skills.
  • Experience with AI-powered automation or virtual agent platforms is preferred.
  • SaaS enterprise delivery experience is preferred.
  • Familiarity with cloud platforms such as AWS, GCP, or Azure from an architecture and deployment perspective is preferred.
  • Experience working with large enterprise customers in North America is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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