Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised

Description

  • Design and refine client-specific prompts to improve accuracy and relevance.
  • Define tool descriptions for agentic frameworks to enhance AI interactions.
  • Improve prompts for clarity and performance through optimization and testing.
  • Automate prompt testing with scripts and evaluate LLMs to identify the best-fit solutions.
  • Develop evaluation frameworks and benchmark prompts to establish best practices.
  • Collaborate with Customer Success and Data Science teams on customized AI solutions.
  • Maintain clear documentation for prompt development, optimization, and evaluation.
  • Stay current on NLP advancements and experiment with new prompting strategies.
  • Refine model-specific adaptations based on research and testing.

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
  • Strong understanding of natural language processing (NLP) and machine learning principles.
  • Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
  • Proficiency in Python or similar programming languages.
  • Familiarity with AI frameworks and libraries such as TensorFlow, PyTorch, and Hugging Face.
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to work collaboratively and manage multiple projects simultaneously.
  • Minimum of 5 years of experience working in data science (preferred).
  • Experience with large language models such as GPT-3, GPT-4, or Llama3 (preferred).
  • Knowledge of data visualization tools and techniques (preferred).
  • Background in linguistics or computational linguistics (preferred).
  • Experience with agile development methodologies (preferred).

Interested in this position?

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