Principal Account Manager, Strategic Accounts

5 hours, 4 minutes ago
Full-time
Lead
Customer and Technical Support
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised

Description

  • Own retention, renewals, expansion, and overall commercial health for strategic enterprise accounts.
  • Build and govern multi-year technical and business roadmaps for enterprise AI deployment.
  • Navigate siloed customer organizations and secure alignment from executives and departmental stakeholders.
  • Lead complex implementation programs, coordinating internal teams and customer technical and business groups.
  • Translate AI capabilities and performance data into executive-ready business value narratives.
  • Develop and deliver strategic presentations, including business reviews, roadmaps, and solution proposals.
  • Identify and resolve commercial, political, technical, and implementation roadblocks.
  • Expand platform adoption across new use cases, departments, and lines of business.
  • Represent the customer’s strategic priorities internally and influence product and engineering roadmaps.

Requirements

  • 7+ years of experience in a strategic, client-facing individual contributor role within enterprise B2B SaaS or consulting.
  • Experience managing enterprise-scale programs without direct authority over delivery personnel.
  • Proven success leading enterprise renewals, upsells, and long-term commercial planning.
  • Experience navigating Fortune 500 organizations with multiple executives, silos, and competing priorities.
  • Expertise creating data-driven, executive-level presentations focused on recommendations, business impact, and risk mitigation.
  • Exceptional executive communication, influencing, negotiation, and problem-solving skills.
  • Deep understanding of customer experience or contact center operations and the value of AI or Generative AI solutions.
  • Technical fluency with API integrations, data flows, and conversational AI model training.
  • Willingness to travel frequently, up to 40–50%, to client sites.
  • Bachelor’s degree in Business, Computer Science, or a related field; MBA or advanced degree preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Financial Planner

Titan Wealth Holdings 51-250 Capital Markets

Titan Wealth is seeking a Senior Financial Planner for its Truro office to manage and grow an existing client bank of approximately £60 million in assets under management across 110 households, delivering holistic advice and strong client relationships with paraplanning and client services support.

4 hours, 4 minutes ago

Senior Financial Planner

Titan Wealth Holdings 51-250 Capital Markets

Titan Wealth is seeking a Senior Financial Planner for its Truro office to manage and develop an existing £60 million client bank across approximately 110 households, delivering holistic advice and strengthening long-term client relationships with paraplanning and client services support.

4 hours, 4 minutes ago

Enterprise Account Manager

Spreedly Support 51-250 Diversified Financial Services

Spreedly is hiring a US-based Enterprise Account Manager to advise and grow a portfolio of high-value payments-platform customers by driving retention, expansion, and long-term adoption.

Salesforce
4 hours, 19 minutes ago

Senior Account Manager

DEUNA 51-250 Diversified Financial Services

DEUNA is hiring a Senior Account Manager to manage strategic enterprise customers for its AI-powered payments and commerce platform, driving satisfaction, retention, adoption, and account growth.

CRM E-commerce
4 hours, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers