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Principal Account Manager, Strategic Accounts

3 weeks, 6 days ago
United States
Full-time
Lead
Account Manager
Customer and Technical Support
Generative AI
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 22

Description

  • Own retention, renewals, expansion, and overall commercial health for strategic enterprise accounts.
  • Build and govern multi-year technical and business roadmaps for enterprise AI deployment.
  • Navigate siloed customer organizations and secure alignment from executives and departmental stakeholders.
  • Lead complex implementation programs, coordinating internal teams and customer technical and business groups.
  • Translate AI capabilities and performance data into executive-ready business value narratives.
  • Develop and deliver strategic presentations, including business reviews, roadmaps, and solution proposals.
  • Identify and resolve commercial, political, technical, and implementation roadblocks.
  • Expand platform adoption across new use cases, departments, and lines of business.
  • Represent the customer’s strategic priorities internally and influence product and engineering roadmaps.

Requirements

  • 7+ years of experience in a strategic, client-facing individual contributor role within enterprise B2B SaaS or consulting.
  • Experience managing enterprise-scale programs without direct authority over delivery personnel.
  • Proven success leading enterprise renewals, upsells, and long-term commercial planning.
  • Experience navigating Fortune 500 organizations with multiple executives, silos, and competing priorities.
  • Expertise creating data-driven, executive-level presentations focused on recommendations, business impact, and risk mitigation.
  • Exceptional executive communication, influencing, negotiation, and problem-solving skills.
  • Deep understanding of customer experience or contact center operations and the value of AI or Generative AI solutions.
  • Technical fluency with API integrations, data flows, and conversational AI model training.
  • Willingness to travel frequently, up to 40–50%, to client sites.
  • Bachelor’s degree in Business, Computer Science, or a related field; MBA or advanced degree preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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