Key Account Manager NA

2 weeks, 5 days ago
Full-time
Senior
Customer and Technical Support

Yuno

Yuno is a payment orchestration and financial infrastructure platform for global businesses. It centralizes payment methods, PSPs, fraud tools, routing, reconciliation, checkout, payouts, and other payment workflows through a single API.

Payment Processing Software
51-200
Founded 2022

Description

  • Own strategic enterprise relationships and serve as the primary advisor to C-level stakeholders.
  • Develop account strategies based on portfolio segmentation across strategic, growth, and transactional tiers.
  • Lead negotiations for renewals, pricing, payment terms, and supply agreements using quantified business cases.
  • Drive upselling, cross-selling, and portfolio-wide opportunity development.
  • Manage monthly, quarterly, and annual forecasting and account planning.
  • Track account health metrics, including NPS and client referenceability, and proactively address risks.
  • Analyze client profitability and develop strategies to protect margins.
  • Collaborate with Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues.
  • Mentor junior KAMs and participate in strategic account review boards.
  • Gather client feedback to influence the product roadmap and monitor payment industry trends.

Requirements

  • 3–4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management.
  • Experience in payments, fintech, or technology, with a record of influencing C-level executives.
  • Expertise in value-based negotiation, business case quantification, contract renewals, and account segmentation.
  • Strong forecasting, pipeline-building, and complex portfolio management skills.
  • Technical understanding of payment infrastructure and the ability to resolve executive-level client issues.
  • High ownership and a track record of completing initiatives in fast-paced, ambiguous startup environments.
  • Availability to work remotely from North America.

Benefits

  • Competitive compensation.
  • Fully remote work environment.
  • One-time home office allowance.
  • Company-provided work equipment.
  • Stock options.
  • Health plan coverage.
  • Flexible days off.

Interested in this position?

Apply directly on the company website

Apply Now

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