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Agentic Solution Engineer

1 month, 4 weeks ago
India
Full-time
Senior
Prompt Engineer
Software Development
GPT JSON LLM REST API
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 27

Description

  • Design and write high-quality prompts for LLM-based agents.
  • Build agentic tools and workflows using Netomi’s no-code platform.
  • Integrate external and internal APIs, including authentication, data mapping, and error handling.
  • Implement unit tests, debug issues, and ensure reliability of agent workflows.
  • Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.
  • Optimize agents for performance, cost, and fault tolerance.
  • Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.

Requirements

  • 5-7 years of experience as a Software Development Engineer or in a similar role.
  • Strong understanding of prompt engineering and LLM behavior.
  • Ability to partner with customers and business stakeholders to translate requirements into solution designs.
  • Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
  • Solid experience in unit testing, debugging, and troubleshooting.
  • Knowledge of resilient system design patterns and non-happy path handling.
  • Experience with no-code/low-code automation platforms (nice to have).
  • Exposure to agentic AI, conversational AI, or workflow orchestration systems (nice to have).
  • Familiarity with observability and monitoring in production systems (nice to have).

Interested in this position?

Apply directly on the company website

Apply Now

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