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Agentic Senior Solution Engineer

3 weeks, 3 days ago
India
Full-time
Senior
AI Engineer
Artificial Intelligence and Machine Learning
AWS Azure GCP Generative AI JavaScript MLOps Python REST API UI Design UX Design
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Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 25

Description

  • Partner with Account Executives to discover customer challenges and scope technical solutions that demonstrate platform ROI.
  • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools.
  • Develop custom demonstrations, prototypes, and proofs of concept tailored to client use cases.
  • Design, test, and refine prompts and AI orchestration chains to improve performance, reasoning, and reliability.
  • Communicate complex technical concepts clearly to both executive and technical audiences.
  • Collaborate with product and engineering teams and share customer insights to inform roadmap priorities.
  • Document and present solution designs, workflows, and technical configurations for internal and client use.

Requirements

  • 4-6 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS.
  • Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services such as AWS, GCP, or Azure.
  • Working knowledge of JavaScript, Python, or related scripting languages for integrations and automation logic.
  • Proven ability to architect and communicate end-to-end technical solutions aligned to business outcomes.
  • Functional understanding of enterprise software ecosystems and data flow patterns.
  • Excellent communication, presentation, and interpersonal skills with experience collaborating across technical and non-technical teams.
  • Experience with agentic or autonomous AI systems such as LangChain, LlamaIndex, or similar frameworks is preferred.
  • Familiarity with MLOps, AI governance, and compliance in production-scale deployments is preferred.
  • Background working in high-growth startup environments is preferred.
  • Awareness of UX/UI principles for designing customer-facing AI experiences is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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