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Agentic Product Manager

3 weeks, 6 days ago
Canada
Full-time
Senior
Product Manager
Artificial Intelligence and Machine Learning
CRM LLM REST API
Apply Now
Netomi

Netomi

Netomi is an AI-first customer service platform revolutionizing customer support with industry-leading resolution rates and multilingual support.

IT Services
51-250
Founded 2015
$52M raised
View All Jobs 34

Description

  • Lead discovery sessions with enterprise customers to understand business processes, workflows, KPIs, and operational constraints.
  • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
  • Build detailed solution blueprints covering workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
  • Define end-to-end agentic AI architectures, including intents, actions, tools, integration points, and decision logic.
  • Work with customer technical teams to map integration dependencies across APIs, events, SSO, CRMs, ticketing systems, and internal tools.
  • Own integration design documents and support Integration Engineers during implementation.
  • Ensure agent workflows meet enterprise standards for security, reliability, auditability, and governance.
  • Collaborate with Product and Engineering to translate customer requirements into features or enhancements.
  • Serve as product owner during deployment by driving priorities, clarifications, acceptance criteria, and workflow evolution.
  • Validate solution behavior with QA, conduct scenario testing, review agent outputs, and support tuning improvements.

Requirements

  • 4–10 years of experience in Solutions Architecture, Implementation Consulting, Product Consulting, or Workflow Design for enterprise SaaS or AI platforms.
  • Experience designing complex workflows and integrations across enterprise systems.
  • Ability to gather requirements, translate them into technical specifications, and drive execution.
  • Customer-facing consulting experience with strong communication and facilitation skills.
  • Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
  • Experience working cross-functionally with CSM, engineering, product, and QA teams.
  • Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products is preferred.
  • Hands-on experience defining business logic, decision trees, or automated workflows is preferred.
  • Experience with enterprises in airlines, BFSI, telecom, retail, or large-scale customer support environments is preferred.

Interested in this position?

Apply directly on the company website

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