Customer Service Representative

2 months, 2 weeks ago
Full-time
Entry Level
Customer and Technical Support
NeoWork

NeoWork

NeoWork provides offshoring, nearshoring, and outsourcing solutions to help businesses hire top global talent and enhance their operational capabilities across various fields, including software engineering, data science, and support services.

Professional Services
51-250
Founded 2017

Description

  • Respond to customer inquiries promptly via phone, email, and chat.
  • Provide accurate information about products and services.
  • Resolve customer complaints efficiently and professionally.
  • Document customer interactions and maintain accurate records.
  • Collaborate with internal teams to address and resolve customer issues.
  • Stay informed about company products, policies, and promotions.
  • Identify opportunities to improve the customer experience.

Requirements

  • Previous experience in a customer service role is preferred.
  • Strong written and verbal communication skills.
  • Ability to remain calm and professional under pressure.
  • Problem-solving skills and a customer-focused attitude.
  • Ability to work independently and as part of a team.
  • Familiarity with common customer service software is a plus.
  • Proficiency in Spanish and/or English is advantageous.
  • Basic computer skills and comfort with technology.

Benefits

  • Health insurance for contractors.
  • Holiday extra pay.
  • Standard US business hours with some schedule flexibility depending on client needs.
  • 100% home-based position with required in-person sessions in Medellín.
  • Mental health days to support employee well-being.
  • Performance-based incentives in addition to base salary.
  • Annual review and appraisal process.
  • Opportunities for professional growth and advancement within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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