VIP Coordinator

2 weeks, 3 days ago
Full-time
Entry Level
Customer and Technical Support
Neo Group

Neo Group

Neo Group prioritizes employee growth and wellbeing, fostering a dynamic and inspiring work environment that supports talent and skill development on a global scale.

Professional Services
Founded 2017

Description

  • Handle incoming chat messages from VIP players and provide prompt, accurate support.
  • Communicate with players in a professional and customer-oriented manner.
  • Monitor player activity and account status in the CRM system.
  • Maintain accurate and up-to-date records of player inquiries and account information.
  • Escalate complex cases to senior specialists or VIP managers when needed.
  • Follow company service standards and internal procedures.
  • Collaborate with CRM, Payments, and Marketing teams as required.
  • Inform players about bonuses, promotions, and personalized offers using approved templates and guidelines.
  • Represent the company positively and follow Responsible Gaming principles.

Requirements

  • At least 6 months of experience in the iGaming industry in support, customer service, or a related role.
  • Strong written and verbal communication skills and the ability to handle chat interactions professionally.
  • Fluent English (C1) and fluent German (C1).
  • Ability to work effectively with different player types, including demanding users.
  • Ability to handle a high volume of incoming requests and work under pressure.
  • Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
  • Accuracy, reliability, and strong attention to detail with adherence to procedures.
  • A background in service, marketing, business, or a related field is an advantage.

Benefits

  • Remote work opportunity.
  • Flexible working schedule.
  • Interesting product.
  • Learning opportunities.
  • Career growth prospects.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sample Login Technician

Certified Group 1-10 Professional Services

Certified Group’s Food Safety Net Services (FSNS) is hiring a laboratory sample processor to handle customer samples and support testing workflows in a fast-paced lab environment.

7 hours, 25 minutes ago

Happiness Engineer – Customer Support & Success

Automattic 1K-5K Internet Software & Services

Automattic is hiring a fully remote Happiness Engineer to support customers of its WordPress and WooCommerce products while improving the overall customer experience.

WooCommerce WordPress
7 hours, 40 minutes ago

Change, Communications and Support Specialist

EVOCS 1-10 Internet Software & Services

EVOCS is hiring a remote Change, Communications & Support Specialist to help drive a business transformation initiative through communications, stakeholder coordination, SharePoint support, and change management activities.

Agile
7 hours, 55 minutes ago

Veterinary Receptionist

Veterinary Practice Partners 251-1K Health Care Providers & Services

Caring Hands Rockville is hiring a full-time receptionist to serve as the first point of contact for veterinary clients and support smooth front-desk operations in a busy animal care setting.

7 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers