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Senior Support Engineer

3 hours, 50 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
AWS Azure Bash GCP Kubernetes Linux Machine Learning Python
Apply Now
Nebius

Nebius

Nebius enables B2B companies to build local hyperscaling cloud platforms with cost-effective GPUs, InfiniBand network, and 50% less compute cost. They offer managed Kubernetes and a launch-ready business model for innovative cloud solutions.

Internet Software & Services
51-250
View All Jobs 187

Description

  • Lead diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes, and cloud environments.
  • Serve as a technical escalation point for complex troubleshooting scenarios.
  • Investigate and resolve storage-related issues, including performance optimization and data storage architecture challenges.
  • Apply machine learning knowledge to support model deployment, performance tuning, and ML pipeline integrations.
  • Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
  • Provide clear customer communication with timely updates, root cause analysis, and resolution details.
  • Escalate unresolved issues proactively and collaborate with cross-functional teams to reduce service disruptions and improve processes.
  • Maintain and continuously improve technical documentation and best practices.
  • Provide technical leadership and mentorship to mid-level and junior support colleagues.
  • Collaborate with engineering and product teams to identify patterns, propose enhancements, and improve systems and services.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 7+ years of experience in technical support.
  • 5+ years of hands-on cloud experience.
  • Expert-level Linux administration.
  • Advanced networking knowledge.
  • Advanced Kubernetes knowledge.
  • Advanced experience with cloud platforms such as AWS, Azure, or GCP.
  • Advanced Python and Bash scripting skills.
  • Intermediate knowledge of machine learning training, inference, and pipelines.
  • Advanced data storage concepts knowledge.
  • Expert troubleshooting and problem-solving skills.
  • Relevant certifications in AWS, Azure, GCP, Linux administration, or Kubernetes are highly desirable.
  • Must be authorized to work in the country of application.
  • Willingness to work shift schedules.
  • Remote work from the United States is permitted.

Benefits

  • Compensation range of $150,000 to $200,000 USD.
  • 100% company-paid medical, dental, and vision coverage for employees and families.
  • 401(k) plan with up to 4% company match and immediate vesting.
  • 20 weeks of paid parental leave for primary caregivers and 12 weeks for secondary caregivers.
  • Up to $85 per month for mobile and internet reimbursement.
  • Company-paid short-term, long-term, and life insurance coverage.
  • Career growth and learning opportunities.
  • Flexible work arrangements with work-life balance support.

Interested in this position?

Apply directly on the company website

Apply Now

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