Commercial Customer Success Manager

1 day, 4 hours ago
Full-time
Junior
Customer and Technical Support
Nebius

Nebius

Nebius enables B2B companies to build local hyperscaling cloud platforms with cost-effective GPUs, InfiniBand network, and 50% less compute cost. They offer managed Kubernetes and a launch-ready business model for innovative cloud solutions.

Internet Software & Services
51-250

Description

  • Own a portfolio of commercial accounts across the full customer lifecycle, including onboarding, adoption, renewal, and expansion.
  • Drive time-to-value by guiding customers through integration setup, best practices, and key use case activation.
  • Monitor account health, usage signals, and engagement metrics to identify risks and growth opportunities.
  • Execute renewal cycles and identify upsell and cross-sell opportunities.
  • Develop scalable success resources such as guides, tutorials, and reference implementations for the broader commercial segment.
  • Partner cross-functionally with Sales, GTM Engineering, and Product to create a seamless customer journey.
  • Serve as the voice of the commercial customer and share actionable insights with Product and Go-to-Market teams.

Requirements

  • 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS.
  • Experience managing a high-volume book of business with strong retention and expansion results.
  • Comfort navigating technical conversations with developer users and business stakeholders.
  • Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base.
  • Familiarity with CRM and customer success tools such as HubSpot, Salesforce, or Gainsight.
  • Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment.
  • Familiarity with AI/LLM orchestration frameworks such as LangChain or similar is a plus.
  • Preferred location in New York City, Austin, or San Francisco.

Benefits

  • Competitive salary with 155k–185k OTE based on experience.
  • 100% company-paid medical, dental, and vision coverage for employees and families.
  • 401(k) plan with up to 4% company match and immediate vesting.
  • 20 weeks of paid parental leave for primary caregivers and 12 weeks for secondary caregivers.
  • Up to $85 per month for mobile and internet reimbursement.
  • Company-paid short-term, long-term, and life insurance coverage.
  • Opportunities for professional growth within Nebius.
  • Flexible working arrangements and a collaborative work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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