Healthcare Concierge, Care Partner

12 hours, 18 minutes ago
Full-time
Junior
Customer and Technical Support
Professional Services

Description

  • Own a portfolio of California-based Assisted Living facilities as Primary or Secondary Care Partner.
  • Manage daily outbound callbacks, follow-ups, confirmations, and proactive facility outreach.
  • Review and reconcile medication records using AI tools, escalating interactions, dosage concerns, and discrepancies to clinical teams.
  • Maintain accurate facility census data across AllCare systems.
  • Confirm provider schedules with facility contacts for primary care, psychiatry, podiatry, and diagnostics.
  • Coordinate patient documents, deliveries, and cycle updates with pharmacy partners.
  • Resolve AI-generated tasks and follow up with administrators, residents, families, and care teams.
  • Coordinate with Routing, Clinic, and Launch Lead teams to ensure requests are completed on time.
  • Escalate issues appropriately to Leads or the Director and retain ownership until resolution.

Requirements

  • Bachelor’s or technical degree in a healthcare-related field such as Nursing, Pharmacy, Medical Technology, Health Sciences, or Healthcare Administration.
  • 2+ years of experience in healthcare, patient services, clinical operations, pharmacy, healthcare administration, medical customer service, or US-facing healthcare/BPO; qualified new graduates may be considered.
  • Fluent written and spoken English with clear, warm communication; neutral accent preferred.
  • Availability aligned with the US Pacific workweek and US holiday calendar.
  • Comfort using CRM, task management, communication, and AI-enabled tools.
  • Detail-oriented, process-disciplined, accountable, and calm under pressure.
  • Stable home internet, quiet workspace, and dedicated laptop suitable for remote voice work.
  • Based in Panama with valid work authorization.
  • Experience serving US healthcare clients, familiarity with US pharmacy workflows and insurance basics, or named-account coverage experience preferred.

Benefits

  • $800–$1,000 USD monthly base salary.
  • Monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution.
  • 11 AM–7 PM EST shift.
  • US holiday calendar with time off when supported facilities are closed.
  • Paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

VP, Customer Success

Reltio 251-1K IT Services

Reltio, an SAP Company, is seeking a Vice President of Customer Success to lead global customer outcomes, adoption, retention, expansion, and advocacy for its cloud-native Context Intelligence Platform in complex enterprise data transformation environments.

11 hours, 48 minutes ago

Customer Success Operations Specialist

Traackr 51-250 Internet Software & Services

Traackr is seeking a remote customer support and data integrations professional to help customers resolve platform issues, interpret data, and successfully implement integrations across its influencer marketing SaaS platform.

Domo GCP Power BI SQL Tableau
12 hours, 18 minutes ago

Remote Client Success Specialist

Join Global Elite Empire Consultants as a remote client service consultant, conducting virtual consultations, recommending solutions, and developing lasting client relationships.

1 day, 11 hours ago

Remote Client Success Specialist

Global Elite Empire Consultants is hiring remote client service representatives to conduct virtual consultations, recommend suitable solutions, and build lasting client relationships from home.

1 day, 11 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers