Patient Outreach and Support Specialist-Temp

5 hours, 7 minutes ago
Full-time
Junior
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Conduct proactive outreach to patients after testing to provide support, education, and resource navigation.
  • Engage patients through phone, SMS, email, and other approved communication channels.
  • Educate patients on testing processes, available resources, patient portal tools, scheduling options, and support services.
  • Gather and document patient feedback to help improve patient programs and services.
  • Identify and help address barriers to care, including scheduling challenges, provider communication needs, and access to resources.
  • Provide approved educational materials, discussion guides, and support resources to patients.
  • Coordinate with Patient Coordinators, field teams, provider offices, and internal stakeholders to support patient needs.
  • Escalate clinical, billing, technical, or service-related concerns to the appropriate internal teams.
  • Maintain accurate documentation of patient interactions and follow-up activities in Salesforce and other internal systems.
  • Support outreach initiatives, patient education programs, and operational projects that improve the patient experience.

Requirements

  • 2+ years of experience in patient support, customer service, healthcare operations, patient engagement, care coordination, or a related field.
  • Bachelor’s degree preferred.
  • Direct experience interacting with patients or customers in a healthcare or service-oriented environment preferred.
  • Strong verbal and written communication skills with the ability to explain complex information clearly and supportively.
  • Excellent listening skills and the ability to navigate sensitive conversations with empathy and professionalism.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
  • Experience using Salesforce or similar CRM platforms preferred.
  • Proficiency with Microsoft Office applications, including Excel and Word.
  • Bilingual Spanish preferred.
  • Ability to handle PHI in both electronic and paper formats in accordance with company policies.

Benefits

  • Remote USA role with a $30/hour pay rate.
  • Comprehensive medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and their immediate families.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) benefits.
  • Commuter benefits.
  • Generous employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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