Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals

Health Care

1K-5K (2670)

Founded 2004

68 open positions

Links

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Inside Sales Training Specialist

2 hours, 9 minutes ago

United States

Full-time

Mid Level

Sales Enablement

Sales and Business Development

Apply Now

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals

1K-5K

Founded 2004

View All Jobs 68

Description

Collaborate with supervisors, leadership, and team members to identify training gaps for new hires and existing employees.
Design, implement, and deliver onboarding, policy update, and role-specific training programs.
Use e-learning, workshops, one-on-one coaching, simulations, and live or recorded calls to train team members.
Track training completion, monitor quality and compliance, and ensure programs meet organizational standards.
Develop and maintain SOPs, training documentation, reports, and training manuals.
Measure training effectiveness using KPIs, feedback surveys, performance data, and reviews.
Provide quality reviews of verbal and written communications and deliver feedback to improve accuracy and professionalism.
Partner with leadership and cross-functional departments to align training with patient success strategies and business goals.
Resolve training issues and tailor programs to address individual and team development needs.
Stay current on training trends, best practices, and emerging technologies to improve the training strategy.

Requirements

Bachelor’s degree in education or a related field preferred.
3+ years of experience leading training programs.
Experience designing and executing successful training programs.
Experience with traditional and modern training methods, including mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.
Bilingual in English and Spanish.
Excellent communication and leadership skills.
Strong writing and record-keeping skills for reports and training manuals.
Good computer and database skills.
Background in medical billing preferred.
Experience training inside sales or call-center sales teams with high daily call volumes.
Experience coaching in a metrics-driven environment, including conversion rate, talk time, adherence, close rate, and revenue per call.
Experience with new-hire ramp or remediation training to meet productivity targets within a defined timeframe.
Ability to work extended hours, including weekends when necessary.

Benefits

Pay range of $85,400 to $97,000 USD for Remote USA.
Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents.
Free testing for employees and their immediate families.
Fertility care benefits.
Pregnancy and baby bonding leave.
401(k) benefits.
Commuter benefits.
Employee referral program.

Interested in this position?

Apply directly on the company website

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