RemoteLeaf Logo
Log in Sign up

IT Support Lead

3 weeks, 2 days ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Bash Encryption HIPAA macOS PowerShell
Apply Now
Nadia Care

Nadia Care

Nadia Care provides comprehensive pregnancy and postpartum care through a combination of in-home services and virtual support, ensuring mothers receive the necessary assistance and guidance throughout their journey to healthier pregnancies and deliveries.

Health Care Providers & Services
Founded 2021
View All Jobs 4

Description

  • Lead Tier 1–3 technical support across Windows and macOS environments, resolving tickets within SLAs.
  • Own end-to-end employee onboarding and offboarding, including account provisioning, device setup, training, and access revocation.
  • Develop and manage IAM processes, access reviews, role assignments, SSO support, and least-privilege enforcement.
  • Administer Microsoft Intune, Microsoft 365, Microsoft Defender, Google Workspace, and core SaaS applications.
  • Enforce endpoint security policies covering encryption, patching, MFA, conditional access, and compliance.
  • Manage device logistics, inventory, lifecycle tracking, repairs, and procurement recommendations.
  • Create PowerShell and Bash scripts to automate IT, access-management, and provisioning workflows.
  • Maintain audit-ready documentation, support HIPAA controls, collect audit evidence, and partner with the CISO on security matters.

Requirements

  • 4–6+ years of IT support experience, including senior or sole IT ownership.
  • 2–3 years of experience working in a startup environment or as a one-person IT department.
  • Hands-on Microsoft Intune experience and support for both Windows and macOS.
  • Experience owning IAM strategy and complete onboarding/offboarding processes.
  • Experience with HIPAA-regulated environments and protected health information.
  • Knowledge of endpoint protection, identity security, encryption, patching, MFA, and least-privilege practices.
  • Experience with ticketing systems, SLA management, and PowerShell or Bash scripting.
  • Strong communication, customer service, independence, and ability to manage competing priorities.
  • Based in the United States Eastern Time Zone; able to ship, receive, and temporarily store company equipment at home.
  • Preferred: Microsoft Defender, Azure AD, Google Workspace, SOC 2, security projects, mentoring, or relevant certifications such as Security+, ITIL Foundation, Microsoft Endpoint Administrator, or Google Workspace Administrator.

Benefits

  • $70,000–$80,000 compensation range, based on relevant experience.
  • Remote work for eligible candidates in the contiguous United States.
  • Unlimited PTO for full-time exempt employees after 90 days, or three weeks of PTO for full-time hourly employees after 90 days.
  • Annual paid holidays.
  • Medical, dental, and vision insurance.
  • Stock option grant, life insurance, disability insurance, and 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Formlabs

Außendiensttechniker - Remote

Formlabs 251-1K Semiconductors & Semiconductor Equipment

Als Außendiensttechniker bei Formlabs betreuen Sie Kunden in der DACH-Region vor Ort, indem Sie 3D-Drucksysteme installieren, schulen, warten und reparieren; mindestens 80 % der Arbeitszeit verbringen Sie auf Reisen.

Germany Full-time Mid Level Technical Support Engineer
Salesforce
5 hours, 1 minute ago
Formlabs

Field Application Engineer - Remote

Formlabs 251-1K Semiconductors & Semiconductor Equipment

Formlabs is seeking a Field Application Engineer based in or near Munich to support customers across the DACH region through on-site installation, training, maintenance, and repair of 3D printing systems.

Germany Full-time Mid Level Technical Support Engineer
Salesforce
5 hours, 16 minutes ago
Mercier Consultancy

Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a Spanish-speaking iRobot Support Specialist in Sofia, Bulgaria, to provide technical assistance and resolve smart home support issues for consumer electronics customers.

Bulgaria Greece Portugal Spain Full-time Mid Level Technical Support Engineer
6 hours, 16 minutes ago
Radicle Health

Technical Support Specialist

Radicle Health 11-50 Internet Software & Services

Radicle Health is hiring a remote Technical Support Specialist to resolve customer inquiries and product issues while collaborating with internal teams to maintain a high-quality customer experience.

Anywhere Full-time Entry Level Technical Support Engineer
$55k-$65k
JavaScript SQL
1 day, 5 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers