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IT Support Lead

12 hours, 17 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Bash Encryption HIPAA macOS PowerShell
Apply Now
Nadia Care

Nadia Care

Nadia Care provides comprehensive pregnancy and postpartum care through a combination of in-home services and virtual support, ensuring mothers receive the necessary assistance and guidance throughout their journey to healthier pregnancies and deliveries.

Health Care Providers & Services
Founded 2021
View All Jobs 5

Description

  • Lead Tier 1–3 technical support across Windows and macOS environments, resolving tickets within SLAs.
  • Own end-to-end employee onboarding and offboarding, including account provisioning, device setup, training, and access revocation.
  • Develop and manage IAM processes, access reviews, role assignments, SSO support, and least-privilege enforcement.
  • Administer Microsoft Intune, Microsoft 365, Microsoft Defender, Google Workspace, and core SaaS applications.
  • Enforce endpoint security policies covering encryption, patching, MFA, conditional access, and compliance.
  • Manage device logistics, inventory, lifecycle tracking, repairs, and procurement recommendations.
  • Create PowerShell and Bash scripts to automate IT, access-management, and provisioning workflows.
  • Maintain audit-ready documentation, support HIPAA controls, collect audit evidence, and partner with the CISO on security matters.

Requirements

  • 4–6+ years of IT support experience, including senior or sole IT ownership.
  • 2–3 years of experience working in a startup environment or as a one-person IT department.
  • Hands-on Microsoft Intune experience and support for both Windows and macOS.
  • Experience owning IAM strategy and complete onboarding/offboarding processes.
  • Experience with HIPAA-regulated environments and protected health information.
  • Knowledge of endpoint protection, identity security, encryption, patching, MFA, and least-privilege practices.
  • Experience with ticketing systems, SLA management, and PowerShell or Bash scripting.
  • Strong communication, customer service, independence, and ability to manage competing priorities.
  • Based in the United States Eastern Time Zone; able to ship, receive, and temporarily store company equipment at home.
  • Preferred: Microsoft Defender, Azure AD, Google Workspace, SOC 2, security projects, mentoring, or relevant certifications such as Security+, ITIL Foundation, Microsoft Endpoint Administrator, or Google Workspace Administrator.

Benefits

  • $70,000–$80,000 compensation range, based on relevant experience.
  • Remote work for eligible candidates in the contiguous United States.
  • Unlimited PTO for full-time exempt employees after 90 days, or three weeks of PTO for full-time hourly employees after 90 days.
  • Annual paid holidays.
  • Medical, dental, and vision insurance.
  • Stock option grant, life insurance, disability insurance, and 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

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