Contracts Specialist

2 days, 5 hours ago
Full-time
Mid Level
Sales and Business Development
Mural Health

Mural Health

Mural Health offers a clinical trial participant management platform that prioritizes patient and caregiver experiences to enhance enrollment and retention in trials while alleviating administrative challenges for research sites.

Internet Software & Services
11-50
Founded 2022
$8M raised

Description

  • Manage and track customer contracts and renewal terms, maintaining a rolling pipeline and proactively identifying revision and expansion opportunities.
  • Prepare and issue proposals and quotations for assigned accounts from initial outreach through signed execution.
  • Lead client contract communications and serve as a trusted advisor on scope revisions and document exchange.
  • Assist in negotiating contract terms where applicable.
  • Manage amendments, scope changes, and expansion agreements while maintaining accurate records, documentation, and timelines.
  • Identify and flag high-risk customer issues and contract expansion opportunities to the appropriate teams.
  • Identify portfolio-level themes and provide clear feedback and recommendations for next steps.
  • Collaborate closely with Customer Success, Finance, Patient Kindness, and the commercial team.
  • Maintain organized records of customer interactions and requests.

Requirements

  • Proven experience as a Contract Specialist, Renewals Specialist/Manager, or in a similar customer service or sales role.
  • Experience in B2B, life sciences, or healthcare technology is preferred.
  • Experience with CRM software and other sales tools.
  • Excellent external communication and customer-facing skills.
  • Strong organizational and project management skills with keen attention to detail.
  • Self-directed and resourceful, with the ability to work independently and ask for guidance when needed.
  • Strong collaborator who can work cross-functionally with internal stakeholders.
  • Ability to translate pricing concepts into clear terms and communicate proposal value.
  • Remote US-based role with a preference for EST timezone availability.

Benefits

  • Base compensation of $90,000 - $115,000.
  • Remote US work with EST timezone preferred.
  • Equal employment opportunity commitment.
  • Reasonable accommodations for individuals with disabilities during the hiring process and employment.

Interested in this position?

Apply directly on the company website

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