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Media Monitoring Specialist

1 hour ago
Bulgaria
Full-time
Junior
Customer Support
Data Science and Analytics
Agile Power BI
Apply Now
Muck Rack

Muck Rack

Muck Rack is a leading platform for journalists and PR professionals, offering tools to connect, find journalists, monitor news, and analyze PR impact. Trusted by global companies, it simplifies media management and reporting.

Internet Software & Services
51-250
Founded 2009
$180M raised
View All Jobs 3

Description

  • Validate print, digital, and broadcast media content against client briefs and editorial guidelines.
  • Deliver accurate, timely media monitoring content and meet quality standards and performance goals.
  • Write concise article- and story-level summaries and digests in English from English and other European languages.
  • Build and maintain search queries and keyword strategies to match client requirements and improve efficiency.
  • Partner with Customer Support, Sales, Editorial, and other teams to set up and maintain client projects and workflows.
  • Monitor service quality and escalate risks or issues that could affect client delivery.
  • Produce reports, dashboards, and presentation materials using established templates.
  • Extract, analyze, and manipulate data using Excel and Power BI to generate reliable insights.
  • Deliver client-facing media analysis with clear narratives and actionable recommendations.
  • Maintain accurate client documentation and project information across internal collaboration tools.
  • Stay current on media monitoring, analytics, and data visualization trends and share knowledge with the team.

Requirements

  • Experience working with media content, including content validation, editorial summaries, or media monitoring.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and the ability to review work for accuracy.
  • Strong written and verbal communication skills.
  • Fluency in written and spoken English plus at least one additional European language.
  • Ability to manage multiple priorities while consistently meeting deadlines.
  • Experience using Microsoft Office, particularly Excel and PowerPoint.
  • Strong analytical and numerical skills.
  • Experience working with Google Search and online research tools.
  • Ability to work collaboratively across multiple teams.
  • Experience building search strings, Boolean queries, or media monitoring searches (preferred).
  • Experience creating reports, dashboards, or client presentations (preferred).
  • Advanced Excel skills, including macros or automation (preferred).
  • Experience using Power BI or similar business intelligence tools (preferred).
  • Experience working with media analytics, editorial workflows, or customer reporting (preferred).
  • Interest in media intelligence, journalism, communications, or data storytelling (preferred).
  • Up to 10% travel for team collaboration, customer engagements, and company events.
  • Ability to attend the annual company offsite, typically held in Mexico.

Benefits

  • Gross monthly salary of approximately 1,700–1,900 EUR in Bulgaria.
  • Fully distributed, permanent remote work setup.
  • Home office stipend, phone and internet reimbursement, and coworking membership.
  • 401(k) with employer contributions and equity opportunities.
  • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents.
  • 24/7 Virtual Care, Employee Assistance Program, employer-funded HSA contributions, and a quarterly wellness stipend.
  • 4+ weeks of PTO, plus paid sick and mental health days.
  • 13 paid holidays, up to 16 weeks of fully paid parental leave, and learning and development PTO days.

Interested in this position?

Apply directly on the company website

Apply Now

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