Call Center Registered Nurse - Temporary

5 days, 6 hours ago
Contract
Senior
Customer and Technical Support
MPF Federal

MPF Federal

MPF Federal provides a comprehensive array of business services, including interactive multimedia training and logistics support, aimed at helping both federal government and commercial clients develop a skilled workforce and achieve their organization...

Professional Services
51-250
Founded 2012

Description

  • Assess caller symptoms using evidence-based triage protocols.
  • Provide immediate care advice ranging from self-care to urgent care recommendations.
  • Educate patients on medications, test results, and chronic condition management.
  • Handle behavioral health, emergency, and complex calls with empathy and sound judgment.
  • Document calls accurately in the EHR and follow compliance and HIPAA protocols.
  • Collaborate with remote nursing colleagues and leadership to support service delivery.
  • Work within a metrics-driven environment and meet quality, handle time, and documentation goals.

Requirements

  • 5+ years of recent hands-on acute care RN experience.
  • ER or Med-Surg experience strongly preferred.
  • Current compact RN license in good standing from the state where you are physically located.
  • BSN degree from an accredited American university.
  • Confidence using phone-based care and multi-screen computer systems.
  • Strong clinical judgment, emotional intelligence, and documentation skills.
  • Mission-first mindset and interest in serving military-connected communities.
  • Experience with behavioral health, mother-baby, and/or pediatrics is a plus.
  • Prior telehealth, triage, or call center nursing experience is a plus.
  • Familiarity with military healthcare systems or VA patients is a plus.
  • Hard-wired Ethernet internet connection required; Wi-Fi only, satellite, or radio internet is not acceptable.
  • Quiet home office space with a door for HIPAA compliance is required.
  • Must be a U.S. citizen.
  • Ability to pass a Public Trust background check and drug screening.
  • Willingness and ability to obtain licenses in all 50 states.

Benefits

  • $35.00/hr base pay.
  • Evening, night, and weekend differentials may apply.
  • 100% remote work from home.
  • Approximately 6 weeks of paid training.
  • Holiday pay and a competitive compensation package.
  • Most schedules include Saturday and Sunday and do not rotate.

Interested in this position?

Apply directly on the company website

Apply Now

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