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Service Delivery Manager

10 hours, 56 minutes ago
Greece, Portugal
Full-time
Mid Level
Program Manager
Project and Program Management
Agile Power BI
Apply Now
MORO TECH

MORO TECH

MORO TECH accelerates mobility business journeys with human-centered solutions and tech expertise, guiding clients towards the Smart Mobility Ecosystem.

Road & Rail
51-250
Founded 2017
View All Jobs

Description

  • Coordinate service delivery activities, tracking priorities, risks, dependencies, and actions.
  • Support internal IT operations including onboarding, offboarding, assets, access, service requests, and controls.
  • Analyse processes, identify pain points, and design clearer and more efficient workflows.
  • Lead or support Kaizen and continuous improvement initiatives across IT and service delivery projects.
  • Prepare operational reports, dashboards, status updates, meeting materials, and management summaries.
  • Gather and synthesize data from tools, tickets, meetings, and stakeholders to support decisions.
  • Define and track KPIs, SLAs, risks, action plans, and improvement measures.
  • Prepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments.
  • Coordinate with technical teams to clarify priorities, remove blockers, and make progress visible.
  • Document processes, decisions, responsibilities, and ways of working.

Requirements

  • 2-5 years of experience in business analysis, service delivery, IT operations, project coordination, or process improvement.
  • Ability to translate business needs into clear requirements, actions, processes, or reports.
  • Experience documenting processes, workflows, requirements, decisions, and action plans.
  • Analytical mindset with the ability to structure problems and recommend improvements.
  • Good understanding of IT operations, service management, or project delivery.
  • Ability to work with technical teams and communicate clearly with non-technical stakeholders.
  • Strong organisation, prioritisation, follow-up, ownership, and accountability.
  • Comfort preparing reports, summaries, business cases, and management-level materials.
  • Ability to facilitate meetings, clarify next steps, and ensure actions are tracked to completion.
  • Strong communication skills in English, both written and spoken.
  • Proactive mindset and willingness to challenge inefficient processes constructively.
  • Ability to operate in a dynamic environment with multiple priorities and stakeholders.
  • Comfort working with data, metrics, KPIs, and operational reporting.
  • Strong attention to detail and ability to bring structure to ambiguity.
  • Experience with ITSM tools such as Jira Service Management, or similar platforms (nice to have).
  • Familiarity with Agile, ITIL, service management, incident management, change management, or problem management practices (nice to have).
  • Experience with Kaizen, Lean, process optimisation, or operational excellence (nice to have).
  • Experience preparing business cases, cost-benefit analysis, or investment justifications (nice to have).
  • Experience with Microsoft 365, SharePoint, Teams, Planner, Power BI, Excel, Visio, or Power Automate (nice to have).
  • Experience working in technology, software, consulting, automotive, engineering, or other complex operational environments (nice to have).
  • Experience coordinating distributed teams or multi-country stakeholders (nice to have).
  • Basic understanding of automation, workflow design, data analysis, or low-code tools (nice to have).
  • Experience supporting technical managers, service delivery managers, IT managers, or engineering leads (nice to have).
  • Ability to create clear documentation, process maps, dashboards, and executive summaries (nice to have).

Benefits

  • Competitive compensation package that grows with your impact.
  • Annual performance and salary reviews.
  • Monthly meal vouchers.
  • Premium private health coverage for you and your family.
  • Extra vacation days.
  • Yearly training budget.
  • Cutting-edge tech setup with optional upgrades.
  • Structured growth plans and regular progress check-ins.

Interested in this position?

Apply directly on the company website

Apply Now

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