Senior Strategy and Operations Manager

2 hours, 34 minutes ago
Full-time
Senior
Operations
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Define, track, and evolve Payments strategy in alignment with Monzo’s broader mission.
  • Analyze complex datasets to identify insights, diagnose operational challenges, and implement scalable solutions.
  • Build performance views across products, squads, and initiatives to guide priorities and trade-offs.
  • Partner with Product, Engineering, Data, Design, and other technical teams to drive execution.
  • Lead monthly business reviews, reporting, governance materials, All Hands, and strategic forums.
  • Evaluate new opportunities through market sizing, commercial modelling, partnership assessment, and budget analysis.
  • Improve organisational effectiveness by supporting resource allocation, squad structures, and the balance of operational and growth work.
  • Coordinate alignment and communication across Payments squads and other Monzo business areas.
  • Support scaling the lending book and launch operations for Borrowing products in new geographies.

Requirements

  • Strong strategic thinking, systems perspective, and ability to anticipate future trends.
  • Demonstrated ability to solve complex, unstructured problems with analytical rigor and commercial judgment.
  • Experience working independently with large datasets to generate insights and inform decisions.
  • Commercial mindset with the ability to make prioritisation and resource trade-offs.
  • Experience collaborating cross-functionally with technical teams, including Machine Learning and Data or Analytics Engineering.
  • Ability to influence without formal authority and build alignment across teams.
  • Adaptability, ownership, and comfort working in ambiguous, rapidly changing environments.
  • Experience improving organisational efficiency, scalability, and operational focus.

Benefits

  • £86,100–£101,300 salary depending on experience.
  • Performance-linked incentive awards.
  • UK distributed working with occasional London office attendance.
  • Flexible working hours.
  • £1,000 annual learning budget for books, training, and conferences.
  • MacBook and home-working setup support, including additional support for fully remote employees.
  • Additional benefits provided through Monzo’s employee benefits programme.

Interested in this position?

Apply directly on the company website

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