Fraud Team Manager, Out of Hours

5 hours, 40 minutes ago
Full-time
Lead
Operations
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Manage the personal and professional development of approximately 12 Fraud Investigators.
  • Analyse and report on performance, absence, wellbeing, and service-level data.
  • Provide coaching, technical guidance, timely feedback, and personal development support.
  • Manage performance, wellbeing, absence, and employee relations processes with empathy and transparency.
  • Foster an engaged, inclusive, and high-performing team culture connected to Monzo’s mission.
  • Support hiring across the Fraud domain and communicate and embed operational changes.
  • Monitor service-level adherence and provide feedback to Workforce Management and operations leaders.
  • Review complaints, quality assurance failures, and quality checks to identify improvement opportunities.
  • Maintain accurate documentation and contribute to a strong control environment by reducing breaches and risk events.

Requirements

  • Strong leadership and people-management experience.
  • Subject matter expertise in fraud, including the ability to resolve complex and technical escalations.
  • Experience coaching and developing teams and individuals.
  • Experience identifying performance and wellbeing trends and providing appropriate support.
  • Ability to deliver specific, actionable feedback to audiences at different levels.
  • Values-driven approach aligned with Monzo’s core values.
  • Ability to work independently and collaboratively.
  • Ability to meet deadlines and prioritise time-sensitive workloads.
  • Availability to work remotely, 37.5 hours per week, Monday to Friday, from 5:00pm to 1:30am.
  • Start date of 4 January 2027.

Benefits

  • £32,200–£43,600 salary plus a £2,503 overnight allowance and performance-linked incentive awards.
  • Guaranteed day off for your birthday after the training period.
  • £1,000 annual learning budget for books, courses, and conferences.
  • Remote work setup with a company-provided MacBook and additional home-office support for fully remote employees.
  • Additional employee benefits through Monzo’s wider benefits programme.

Interested in this position?

Apply directly on the company website

Apply Now

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