Regional Assistant Service Manager

7 hours, 4 minutes ago
Full-time
Mid Level
Customer and Technical Support
Corvias

Corvias

Corvias, established in 1998, is a trusted public-private partner specializing in providing creative, sustainable, and long-term solutions for state and local governments, the military, and higher education institutions. With a focus on infrastructure ...

Construction & Engineering
251-1K
Founded 1998

Description

  • Lead and oversee a remote team of Service Center Coordinators and ensure adherence to work-order procedures.
  • Provide training, coaching, mentoring, supervision, and performance feedback to team members.
  • Review, enter, track, and audit work orders and purchase orders using property management software.
  • Monitor KPIs, closure rates, reporting requirements, and data integrity for an assigned military housing portfolio.
  • Identify and resolve documentation, turn, maintenance, and process inconsistencies.
  • Communicate with local property management leaders to escalate recurring issues, overdue work orders, and customer-service concerns.
  • Support resolution of escalated customer-service issues.
  • Lead recruitment and retention efforts in collaboration with the Regional Service Manager.
  • Perform Service Center Coordinator duties and other assigned responsibilities.

Requirements

  • 3+ years of relevant work experience, including at least 6 months in residential property management.
  • At least 1 year of supervisory experience leading a team.
  • Experience tracking, dispatching, opening, and managing work orders and purchase orders through completion.
  • Experience developing and managing high-performing remote teams.
  • Ability to develop and train teams on standard operating procedures and efficient workflows.
  • Strong customer-service, communication, collaboration, problem-solving, and decision-making skills.
  • Ability to manage competing priorities, adapt to changing requirements, and work independently in a remote environment.
  • Integrity, professionalism, accountability, resilience, and attention to detail.
  • Proficiency with word-processing, spreadsheet, database, and property management software.
  • Ability to work in a paperless environment across multiple software programs.
  • Ability to travel up to 20%.
  • Must live within reasonable driving distance of Ft. Rucker, Ft. Riley, Ft. Polk, Ft. Meade, Aberdeen Proving Ground, Ft. Bragg, or Ft. Sill.

Benefits

  • Hourly pay of approximately $25.00–$30.00, depending on experience, qualifications, skills, and location.
  • Choice of medical, dental, and vision plans.
  • 401(k) with immediate 100% vesting and up to a 4% company match.
  • Generous paid time off, 12 paid holidays, and paid volunteer time.
  • Company-paid life, AD&D, short-term disability, and long-term disability coverage.
  • Parental leave, military leave, flexible spending accounts, and an Employee Assistance Program.
  • Tuition reimbursement for professional growth and development.

Interested in this position?

Apply directly on the company website

Apply Now

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