Strategic Customer Success Manager

59 minutes ago
Full-time
Lead
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Proactively identify and mitigate consumption risks for strategic accounts by advising on architectural strategies and success metrics.
  • Conduct customer business reviews, assess technical health and operational performance, and translate findings into strategic outcomes.
  • Partner with C-suite and technical leaders to align objectives and joint roadmaps that support customer growth.
  • Lead cross-functional account programs, including deliverables, resource allocation, and execution plans for key strategic accounts.
  • Manage a portfolio of MongoDB’s most significant accounts to maximize value realization, executive advocacy, and long-term success.
  • Track, forecast, and report progress against strategic outcomes for senior leadership.
  • Maintain accurate customer information and territory analysis in internal systems.
  • Serve as the customer advocate internally and influence product roadmap decisions based on customer needs and use cases.
  • Connect customers with internal resources such as Marketing programs and Executive Sponsors.
  • Orchestrate cross-functional initiatives such as global migrations and modernization efforts to support consumption growth.

Requirements

  • 9 to 12+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • 6+ years of accountability for customer health and revenue realization within a defined book of strategic G2000 business.
  • Experience supporting a deeply technical, ideally consumption-based, product.
  • Strong verbal and written communication skills.
  • Proven ability to influence technical and business outcomes at the C-suite level without direct authority.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

Benefits

  • Base salary range of $101,000 to $198,000 USD for U.S.-based candidates.
  • Equity as part of the total compensation package.
  • Employee stock purchase program.
  • Flexible paid time off.
  • 20 weeks of fully paid gender-neutral parental leave.
  • Fertility and adoption assistance.
  • 401(k) plan.
  • Mental health counseling and transgender-inclusive health insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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