Senior Customer Success Manager

1 hour, 46 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Advise enterprise customers on complex technical and operational challenges to accelerate time-to-value and business outcomes.
  • Proactively identify and mitigate account risks in technically complex environments.
  • Conduct customer business reviews, assess technical health and risk, and translate findings into business impact.
  • Develop and execute account strategies that improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of enterprise accounts across multiple stages of the customer journey.
  • Track progress against business outcomes and provide forecast updates to senior leadership.
  • Identify expansion opportunities by collaborating with presales teams.
  • Maintain accurate customer information and territory analysis in internal systems.
  • Amplify customer feedback internally to influence product roadmap and coordinate across Sales, Product, Services, and Support.
  • Support hiring, onboarding, and coaching of team members to strengthen regional expertise.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience working with a deeply technical, ideally consumption-based product.
  • 4+ years of accountability for customer health and revenue realization for enterprise customers.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes across audiences from developers to C-suite executives.
  • Experience solving complex problems in high-stakes customer environments.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.

Benefits

  • Base salary range of $87,000–$172,000 USD for U.S.-based candidates.
  • Equity as part of total compensation.
  • Employee stock purchase program.
  • Flexible paid time off.
  • 20 weeks of fully paid gender-neutral parental leave.
  • Fertility and adoption assistance.
  • 401(k) plan.
  • Mental health counseling and transgender-inclusive health insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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