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Senior Customer Success Manager - German Speaking

1 hour, 19 minutes ago
Germany
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure GCP MongoDB
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MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 115

Description

  • Advise enterprise customers on complex technical and operational challenges to accelerate time-to-value and business outcomes.
  • Conduct comprehensive business reviews, assess technical health and risk, and translate findings into customer outcomes and mutual success plans.
  • Develop and execute account strategies that improve customer maturity, lifetime value, retention, and advocacy.
  • Manage a portfolio of enterprise accounts across multiple stages of the customer journey.
  • Track progress against business outcomes and provide forecast input to senior leadership.
  • Identify expansion opportunities by collaborating with presales teams.
  • Maintain accurate customer data and territory hygiene in internal systems.
  • Act as a customer advocate internally by sharing feedback with Sales, Product, Services, and Support.
  • Connect customers with executive sponsors and other internal resources as needed.
  • Support team growth by interviewing, onboarding, and coaching new and existing team members.

Requirements

  • 7 to 10+ years of experience in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • 4+ years of experience owning customer health and revenue realization for enterprise customers.
  • Experience working with a deeply technical product, ideally a consumption-based product.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes across audiences ranging from developers to C-suite executives.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Fluent German language skills.
  • Experience with AI tools or AI fluency to improve customer engagement processes (preferred).

Benefits

  • Role can be based in the Stuttgart office or remotely in Germany.
  • Opportunity to work with enterprise customers on high-impact, complex technical deployments.
  • Career development through mentoring, coaching, interviewing, and onboarding involvement.
  • Supportive company culture focused on employee growth and wellbeing.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.

Interested in this position?

Apply directly on the company website

Apply Now

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