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Senior Customer Success Manager - German Speaking

1 hour, 19 minutes ago
Germany
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure GCP MongoDB
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MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 115

Description

  • Advise Enterprise customers on complex technical and operational challenges to accelerate time-to-value and support their business goals.
  • Conduct comprehensive business reviews for Enterprise accounts and translate technical health and risk into business outcomes.
  • Partner with senior technical and business leaders to align on objectives and mutual success plans.
  • Develop and execute account strategies that improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a diverse portfolio of Enterprise customers across different stages of the customer journey.
  • Track, report, and forecast progress against key business outcomes for senior leadership.
  • Identify opportunities to expand customer impact by collaborating with presales teams.
  • Maintain accurate customer data and territory analysis in internal systems as a single source of truth.
  • Advocate for the customer internally and coordinate with Sales, Product, Services, and Support.
  • Support team growth by interviewing, ramping, and coaching new hires and peers.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • 4+ years of accountability for customer health and revenue realization for Enterprise customers.
  • Experience working with a deeply technical, ideally consumption-based product.
  • Excellent verbal and written communication skills.
  • Ability to influence technical and business outcomes across audiences from developers to C-suite leaders.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Fluent German language skills.
  • Experience navigating complex, high-stakes enterprise accounts (preferred).
  • Ability to work from the Frankfurt office or remotely in Germany.

Benefits

  • Remote work option in Germany or based in the Frankfurt office.
  • Supportive culture focused on employee growth and business impact.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Accommodation support for individuals with disabilities during the application and interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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