RemoteLeaf Logo
Log in Sign up

Senior Customer Success Manager - German Speaking

4 weeks, 1 day ago
Germany
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure GCP MongoDB Salesforce
Apply Now
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 123

Description

  • Advise Enterprise customers on advanced operational strategies and best practices to mitigate account risks and accelerate time-to-value.
  • Conduct customer business reviews, assess technical health and risk, and translate findings into business outcomes.
  • Develop and execute account strategies that improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of Enterprise customers across multiple stages of their journey and tailor engagement strategies to each account.
  • Track and report progress against business outcomes and provide forecast input to senior leadership.
  • Identify expansion opportunities and collaborate with presales teams to increase customer impact.
  • Maintain accurate customer data and territory analysis in internal systems.
  • Advocate for the customer internally by influencing the product roadmap and coordinating across Sales, Product, Services, and Support.
  • Connect customers with executive sponsors and other internal resources to support long-term success.
  • Support team growth by interviewing candidates, helping onboard new hires, and coaching peers.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • 4+ years of experience owning customer health and revenue realization for Enterprise customers.
  • Experience working with a deeply technical product, ideally one with a consumption-based model.
  • Strong verbal and written communication skills with the ability to influence technical and business outcomes.
  • Ability to solve complex problems across audiences ranging from developers to C-suite executives.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Fluent German language ability.
  • Experience in a customer success, technical account management, or similar post-sales role is preferred.
  • Experience working in global account environments is preferred.
  • AI fluency is preferred for improving customer engagement processes.

Benefits

  • Remote work option in Germany or based in the Hamburg office.
  • Supportive culture focused on employee growth and business impact.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Disability accommodations during the application and interview process.
  • Equal opportunities employer status.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Jenzabar

Client Success Manager

Jenzabar 251-1K Internet Software & Services

Jenzabar is seeking a Client Success Manager to support higher education clients across a multi-state territory by managing relationships, reviewing account needs, and helping drive client satisfaction and future business.

United States Canada Full-time Junior Customer Success Manager
$48k-$60k
30 minutes ago
Versaterm

Chief Services and Delivery Officer

Versaterm 51-250 Internet Software & Services

Versaterm is seeking a Chief Services and Delivery Officer to lead its enterprise services and delivery organization for public safety technology solutions, modernizing how the company implements, supports, and scales customer-facing operations.

United States Full-time Executive Customer Success Manager Operations Manager
1 hour, 12 minutes ago
Pavago

Senior Customer Service Lead & Trainer

Pavago IT Services

Senior Customer Service Lead & Trainer for a remote team supporting U.S.-based customers, responsible for leading daily support operations, improving service quality, and building effective training and coaching systems.

Mexico Brazil Colombia Costa Rica Full-time Lead Customer Success Manager Training Manager
1 hour, 27 minutes ago
C

Enterprise Customer Success Manager - Specialty Contractors

Clearstory 51-200 Software Development

Clearstory is hiring an SC Enterprise Customer Success Manager to own the post-sale experience for its largest Specialty Contractor accounts and drive adoption, renewals, and expansion across complex construction customers.

United States Full-time Senior Customer Success Manager
5 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers