Senior Customer Success Manager - German Speaking

1 hour, 13 minutes ago
Full-time
Senior
Customer and Technical Support
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Advise Enterprise customers on advanced operational strategies and best practices to mitigate account risks and accelerate time-to-value.
  • Conduct customer business reviews, assess technical health and risk, and translate findings into business outcomes.
  • Develop and execute account strategies that improve customer maturity, lifetime value, retention, and revenue realization.
  • Manage a portfolio of Enterprise customers across multiple stages of their journey and tailor engagement strategies to each account.
  • Track and report progress against business outcomes and provide forecast input to senior leadership.
  • Identify expansion opportunities and collaborate with presales teams to increase customer impact.
  • Maintain accurate customer data and territory analysis in internal systems.
  • Advocate for the customer internally by influencing the product roadmap and coordinating across Sales, Product, Services, and Support.
  • Connect customers with executive sponsors and other internal resources to support long-term success.
  • Support team growth by interviewing candidates, helping onboard new hires, and coaching peers.

Requirements

  • 7 to 10+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • 4+ years of experience owning customer health and revenue realization for Enterprise customers.
  • Experience working with a deeply technical product, ideally one with a consumption-based model.
  • Strong verbal and written communication skills with the ability to influence technical and business outcomes.
  • Ability to solve complex problems across audiences ranging from developers to C-suite executives.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Fluent German language ability.
  • Experience in a customer success, technical account management, or similar post-sales role is preferred.
  • Experience working in global account environments is preferred.
  • AI fluency is preferred for improving customer engagement processes.

Benefits

  • Remote work option in Germany or based in the Hamburg office.
  • Supportive culture focused on employee growth and business impact.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Disability accommodations during the application and interview process.
  • Equal opportunities employer status.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - North America

Emplifi 251-1K Professional Services

Emplifi is hiring a remote Customer Success Manager to manage a defined book of business across North America, focusing on client onboarding, retention, renewals, product adoption, and expansion for its social media management platform.

Agile Content Marketing CRM Digital Marketing Salesforce Social Media Marketing
28 minutes ago

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, with the goal of improving retention, product adoption, and customer satisfaction across large organizations.

CRM
28 minutes ago

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, with responsibility for retention, adoption, and overall customer satisfaction across large organizations.

CRM
28 minutes ago

Director of Success

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is hiring a Director of Success to lead post-onboarding customer success for mid-market enterprise and strategic accounts, driving retention, product adoption, and customer satisfaction across large organizations.

CRM
58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers