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Customer Success Manager

11 hours, 39 minutes ago
Mexico
Full-time
Senior
Customer Success Manager
Customer and Technical Support
AWS Azure GCP MongoDB
Apply Now
MongoDB

MongoDB

MongoDB provides a developer data platform that simplifies data management and accelerates application development, enabling businesses to leverage modern database technology for innovative solutions across various industries.

Internet Software & Services
1K-5K
Founded 2007
View All Jobs 127

Description

  • Advise customers on best practices and operational strategies to protect deployment health and reduce risk.
  • Conduct business reviews that assess technical health, operational performance, and progress toward customer outcomes.
  • Partner with customer technical and business leaders to align on objectives and success plans.
  • Own parts of the account plan that drive customer maturity, retention, lifetime value, and revenue realization.
  • Manage a portfolio of customers across different stages of the journey and execute strategies to increase value realization and advocacy.
  • Track, report, and forecast customer business outcomes, retention, and revenue realization for senior leadership.
  • Identify expansion opportunities and collaborate with presales teams to support customer growth.
  • Maintain accurate customer data and internal system hygiene to ensure a reliable source of truth.
  • Act as the customer advocate internally by sharing insights with Product, Sales, Services, Support, and Training teams.
  • Connect customers with internal resources such as Marketing programs and Executive Sponsors.

Requirements

  • 5 to 7+ years in a technical customer-facing role such as Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, or Technical Account Management.
  • Experience supporting a deeply technical, ideally consumption-based product.
  • 3+ years of accountability for customer health and revenue realization across a defined book of business.
  • Experience working with Enterprise or High Tech customers.
  • Excellent verbal and written communication skills.
  • Ability to influence both technical and business outcomes.
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
  • Experience with AI-driven tools to streamline workflows is preferred.
  • Experience in a post-sales or customer success environment is preferred.

Benefits

  • Supportive and enriching culture focused on employee growth and business impact.
  • Employee affinity groups.
  • Fertility assistance.
  • Generous parental leave policy.
  • Accommodation support during the application and interview process.
  • Equal opportunities employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

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