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Infrastructure Support Engineer

1 day, 5 hours ago
United Kingdom
Contract
Senior
Systems Administrator
DevOps and Infrastructure
macOS
Apply Now
Moneyhub

Moneyhub

Moneyhub is a data and payments fintech company that develops ISO 27001 certified software for open banking, finance, and data solutions, aiming to improve financial wellness through innovative tools and services.

Diversified Financial Services
51-250
Founded 2014
$82M raised
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Description

  • Provide technical support across macOS and Windows, troubleshooting hardware, software, SaaS, access, and connectivity issues.
  • Own complex incidents through resolution and act as a senior technical escalation point.
  • Manage hardware procurement, provisioning, shipping, inventory, and lifecycle processes.
  • Administer onboarding and offboarding workflows and user access.
  • Administer Google Workspace, Microsoft 365, Box, JumpCloud, Mosyle, and ESET.
  • Maintain documented IT processes aligned with ISO 27001, SOC 2, and PCI requirements.
  • Lead or support internal IT, infrastructure, security, and change projects.
  • Configure and optimise MDM and endpoint management platforms.
  • Use AI and automation to reduce manual administration and improve efficiency.
  • Support technology adoption and improve workflows for technical and non-technical colleagues.

Requirements

  • Senior-level experience in internal IT, IT engineering, or systems administration.
  • Strong hands-on support experience with both macOS and Windows.
  • Experience administering Google Workspace and/or Microsoft 365.
  • Experience with MDM or endpoint management tools, ideally JumpCloud, Mosyle, or similar.
  • Experience managing onboarding, offboarding, and hardware lifecycles.
  • Working knowledge of IT security, access management, compliance, and cloud/SaaS environments.
  • Experience using AI tools such as Claude or ChatGPT for productivity or technical problem-solving.
  • Proven experience automating processes or reducing manual administration.
  • Experience delivering or contributing to IT projects and organisational change.
  • Strong communication skills, systems-thinking mindset, and ability to support non-technical teams.

Benefits

  • Six-month fixed-term contract with potential to extend or become permanent.
  • Fully remote role with travel to London or Bristol when required, coworking access, and home-office support.
  • 5% company pension contribution from day one, with a 3% employee contribution.
  • 25 days’ holiday plus bank holidays, increasing to 30 days after two years; holiday purchase options available.
  • Private medical insurance including pre-existing conditions, plus dental and optical cover.
  • Three months’ Moneyhubber Family Pay for new parents, life cover, permanent health insurance, and an employee assistance programme.
  • Professional development time and funding, including £750 toward professional memberships.
  • Cycle-to-work scheme, EV car scheme, high-spec laptop, and life event leave.

Interested in this position?

Apply directly on the company website

Apply Now

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