Senior IT Support Specialist

3 weeks, 1 day ago
Full-time
Mid Level
DevOps and Infrastructure
MoneyHero Group (Nasdaq: MNY)

MoneyHero Group (Nasdaq: MNY)

MoneyHero Group, listed on NASDAQ under the ticker MNY, is a leading personal finance aggregation and comparison group based in Singapore. Founded in 2014, the company operates across Greater Southeast Asia, including Singapore, Hong Kong, Taiwan, the Philippines, and Malaysia. MoneyHero Group specializes in tech- and AI-powered digital solutions for banking, insurance, and investment products, connecting consumers with financial product providers. The company offers a range of services, including a personal finance aggregation platform that allows users to compare credit cards, loans, mortgages, and insurance policies. It also provides digital insurance brokerage services, personalized recommendations, and targeted advertising solutions for financial product providers. With a network of approximately 270 commercial partners, MoneyHero Group serves both consumers and businesses, aiming to simplify financial decision-making and enhance brand visibility in the financial sector.

information technology & services
201-500
Founded 2014

Description

  • Set up, maintain, and troubleshoot laptops, desktops, mobile devices, peripherals, operating systems, applications, and connectivity issues.
  • Provide remote technical support and assist users with accounts, access, configurations, and business applications.
  • Manage onboarding and offboarding, including account provisioning, equipment issuance, and access revocation.
  • Maintain accurate IT asset records and coordinate procurement, deployment, retrieval, transfers, inventory, reconciliation, and disposal.
  • Manage support incidents and requests according to ITSM processes, priorities, escalations, and SLAs.
  • Document troubleshooting activities, resolutions, tickets, procedures, audit evidence, and service performance metrics.
  • Coordinate with vendors, HR, Finance, and regional stakeholders on equipment, access, support, and compliance matters.
  • Monitor security alerts, support access reviews and audits, and escalate suspected security incidents.

Requirements

  • 3–5 years of experience in IT support, service desk, or IT operations.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • Experience with IAM or IdP platforms such as JumpCloud, Okta, Microsoft Entra ID, or similar.
  • Experience with ITSM tools such as Jira Service Management, ServiceNow, Freshservice, or similar.
  • Practical experience troubleshooting endpoint hardware through remote support tools.
  • Working knowledge of Windows, macOS, Google Workspace and/or Microsoft 365, networking basics, and user-access troubleshooting.
  • Familiarity with Confluence and JIRA, plus basic ITSM processes and SLA management.
  • Strong English communication, logical troubleshooting, ownership, prioritization, and customer-service skills.
  • Ability to work effectively in a fast-paced, multi-market environment with regional stakeholders.
  • Knowledge of IT asset lifecycle management, hardware disposal compliance, or automation and AI-enabled support tools is preferred.

Benefits

  • Competitive salary and benefits package.
  • Annual, birthday, tenure, and international remote work leave.
  • Five-day work week with remote work arrangement.
  • Professional training, career advancement, and internal mobility opportunities.
  • Insurance coverage and mental wellness program.
  • Inclusive and diverse work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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