TikTok Shop Operations Manager

2 months ago
Full-time
Mid Level
Marketing and Growth

Modern.ai

AI-powered commerce analytics / business intelligence platform for brands; unified dashboard, ad performance analysis, attribution, and AI chat-based insights.

SaaS, B2B, AI, analytics, ecommerce/commercial intelligence

Description

  • Own day-to-day operations of multiple TikTok Shops and maintain overall shop health.
  • Ensure all products are live, approved, compliant, and in good standing, and resolve listing and compliance issues quickly.
  • Monitor violations, warnings, suppression risks, and SPS-related health signals and take corrective action.
  • Manage product listings including titles, descriptions, pricing, availability, and promotions to support discoverability and conversion.
  • Set up and execute discounts, flash sales, vouchers, bundles, and seasonal offers while ensuring promotional compliance with TikTok Shop policies.
  • Own Shop Performance Score (SPS) and its contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance), and build repeatable systems to monitor and improve SPS.
  • Monitor inventory availability, coordinate with fulfillment partners to prevent out-of-stock/oversell/cancellation issues, and flag risks affecting delivery SLAs or SPS.
  • Track KPIs (GMV, conversion rate, refunds, cancellations, delivery performance, SPS), analyze trends, run A/B tests on offers/pricing/bundles, and produce regular reports with insights and recommendations.
  • Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards, stay current on policy changes, and act as internal expert on compliance and SPS requirements.
  • Collaborate with creative, marketing, customer service, and fulfillment teams to align promotions with inventory and operational readiness and train stakeholders on SPS drivers and promotion best practices.

Requirements

  • Proven experience managing TikTok Shop or similar marketplace platforms.
  • Strong understanding of Shop Performance Score (SPS) and TikTok Shop health metrics.
  • Experience setting up promotions, discounts, flash sales, vouchers, bundles, and seasonal offers inside TikTok Shop.
  • Highly organized, proactive, and detail-oriented with the ability to build repeatable operational systems.
  • Comfortable diagnosing operational and performance issues using data and tracking KPIs (GMV, conversion, refunds, cancellations, delivery performance).
  • Strong cross-functional communication skills and experience coordinating with fulfillment and customer support teams.
  • Experience conducting routine audits and maintaining compliance with platform policies.
  • Experience running A/B tests and producing regular reports with clear insights and recommendations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Planning Manager (all genders)

HelloFresh 10K-50K Hotels, Restaurants & Leisure

Factor_, a HelloFresh brand, is seeking a Senior Planning Manager to own site-wide production planning and help align workforce, capacity, and production decisions across a fast-paced manufacturing operation.

ERP
16 minutes ago

Production & Supply Chain Operations Lead

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Production & Supply Chain Operations Lead to support the Mission Systems Division as it scales from engineering development into production and field deployment.

16 minutes ago

IT Ops Lead

JustMarkets 1-10 Capital Markets

Helpdesk Lead at a company building the internal IT environment, responsible for overseeing helpdesk operations, device and access management, and support services that keep teams working securely and efficiently.

Confluence DNS JIRA Linux macOS
31 minutes ago

Senior Operations Planning Manager (all genders)

HelloFresh 10K-50K Hotels, Restaurants & Leisure

Factor_, a HelloFresh brand, is hiring a Senior Operations Planning Manager to own site-wide production planning and align workforce, capacity, and output across the production network.

ERP
31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers