Customer Success Manager, Gaming & Entertainment/Media

1 month ago
Full-time
Mid Level
Customer and Technical Support
MNTN

MNTN

MNTN offers a Connected TV advertising platform that focuses on performance marketing, enabling businesses to achieve measurable conversions, revenue, and site visits through outcome-based advertising strategies.

Media
251-1K
$184M raised

Description

  • Manage a portfolio of customers within the assigned industry vertical as the primary advisor throughout the customer lifecycle.
  • Build trusted relationships with key stakeholders by understanding each customer’s business, goals, competitive landscape, and marketing strategy.
  • Drive retention, revenue growth, and long-term success through account planning, business reviews, campaign optimization, and strategic recommendations.
  • Identify expansion opportunities and partner with the sales team to increase customer investment and achieve shared revenue goals.
  • Lead new customer onboarding so customers quickly realize value and confidently adopt the MNTN platform.
  • Develop expertise in the vertical by tracking industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs.
  • Monitor account health, anticipate risks, and resolve issues before they affect customer outcomes or renewals.
  • Collaborate cross-functionally to deliver a seamless customer experience and improve playbooks, processes, and best practices.

Requirements

  • 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships.
  • Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing.
  • Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business.
  • Strong relationship-building skills with the ability to influence stakeholders and act as a trusted advisor.
  • Experience partnering closely with Sales Executives to deliver customer outcomes and shared business results.
  • Strong communication and presentation skills, including experience leading executive business reviews and strategic customer conversations.
  • Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value.
  • Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms.

Benefits

  • Remote work flexibility (#LI-Remote).
  • Opportunity to work for a company recognized as one of Ad Age’s Best Places To Work in 2026.
  • Exposure to a high-growth, innovative Connected TV advertising business.
  • Work on a people-first team culture centered on trust, ambition, quality, radical honesty, and compassionate leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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