Client Success Coordinator

10 minutes ago
Full-time
Mid Level
Customer and Technical Support
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013

Description

  • Manage daily client communication, respond to requests, and proactively review performance and goals.
  • Set up, monitor, and optimize client programs in Salesforce while troubleshooting issues.
  • Prepare regular client campaign reports.
  • Analyze campaign performance and client feedback to provide actionable recommendations.
  • Coordinate between clients and internal sales, operations, and technology teams to align objectives and deliverables.
  • Identify process challenges and implement efficiency improvements and creative solutions.
  • Own a portfolio of accounts from onboarding through program delivery and build long-term client partnerships.

Requirements

  • Mid-level, full-time position based in the Philippines.
  • Strong written and verbal communication skills across email, Slack, and Zoom.
  • Proficiency with Google Sheets or Excel for data management, reporting, and accuracy checks.
  • Experience managing multiple accounts with strong organization and attention to detail.
  • Comfort using Salesforce or similar CRM platforms and maintaining accurate records.
  • Interest in learning B2B demand-generation campaigns and analyzing campaign performance data.
  • Proactive problem-solving, accountability, adaptability, and ability to work in a fast-paced environment.
  • Must have a working laptop or PC, reliable internet, and a backup connection.
  • Must be authorized to work in the Philippines; employer visa sponsorship is not provided.
  • Availability for 9 PM–6 AM PHT from April–October or 10 PM–7 AM PHT from November–March; pre-employment screening required.

Benefits

  • Monthly salary of ₱37,500–₱46,000 PHP.
  • Remote-first work environment with Flex Fridays.
  • 14 days of annual paid time off, Philippine government holidays, and 5 additional days after one year.
  • Philippine statutory benefits, including SSS, PhilHealth, and HDMF.
  • Corporate HMO coverage after two months of tenure.
  • Monthly rice subsidy and Headspace wellness access.
  • Mentorship, leadership academies, and career-growth opportunities.
  • Bonus for presenting in the monthly speaker series.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Opportunity - Take Back Control of Your Time

Client service leadership role with Global Elite Empire Consultants, a third-party recruiter, focused on leading teams and delivering exceptional customer service in a flexible, work-from-home environment.

40 minutes ago

Customer Success Manager - UKI

HubSpot 5K-10K Media

HubSpot is hiring a Customer Success Manager in the UK to advise a portfolio of customers, drive adoption of its AI-powered customer platform, and help businesses achieve their growth goals.

Digital Marketing HubSpot
40 minutes ago

Work From Home - Break Free of the 9-5

Join Global Elite Empire Consultants in a remote client service leadership role focused on delivering exceptional customer experiences while leading teams and advancing professionally.

40 minutes ago

Community Strategy Enablement Manager

Unite Us 251-1K Diversified Consumer Services

Unite Us is hiring a Missouri-based Community Strategy Enablement Manager on its Customer Success team to strengthen community-partner connections by standardizing processes, coordinating escalations, and measuring adoption and engagement outcomes.

Salesforce
40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers