Customer Success Manager, Emerging Business

14 hours, 23 minutes ago
Full-time
Mid Level
Customer and Technical Support
MNTN

MNTN

MNTN offers a Connected TV advertising platform that focuses on performance marketing, enabling businesses to achieve measurable conversions, revenue, and site visits through outcome-based advertising strategies.

Media
251-1K
$184M raised

Description

  • Manage a large portfolio of customers and prioritize engagement based on account health, customer needs, growth potential, and business impact.
  • Drive retention, adoption, and long-term success through proactive outreach, optimization recommendations, and scalable engagement strategies.
  • Identify expansion opportunities and partner with the Emerging Business sales team to grow customer investment while reducing churn risk.
  • Use customer health signals, platform usage, campaign performance, and automation to focus time and effort where it will have the greatest impact.
  • Build and execute scalable customer success programs such as automated journeys, webinars, training, playbooks, and self-service resources.
  • Help customers improve acquisition, conversion, and campaign performance by sharing best practices and strategic recommendations.
  • Collaborate with Customer Success leadership, the pod, and cross-functional partners to improve programs, processes, and the customer experience.
  • Maintain accurate CRM data and use customer insights to identify trends and inform Customer Success improvements.

Requirements

  • 2–5 years of experience in Customer Success, Account Management, Client Success, SaaS, AdTech, or another customer-facing role.
  • Experience managing a high-volume portfolio while balancing competing priorities.
  • Strong analytical and prioritization skills with the ability to use customer data and business insights to drive action.
  • Experience building relationships at scale through proactive outreach, automation, and customer education.
  • Experience partnering closely with Sales or Account Executives to support retention and growth.
  • Experience using Salesforce, Intercom, or similar CRM and customer engagement platforms.
  • Knowledge of digital advertising, performance marketing, SaaS, AdTech, or MarTech, including customer acquisition, conversion, and ROAS.
  • A builder mindset with a passion for improving processes and scaling customer success programs.

Benefits

  • Remote work indicated by #LI-Remote.
  • Opportunity to work with a diverse portfolio of advertisers across Connected TV.
  • Chance to help shape and scale MNTN's Customer Success organization.
  • Work at a company recognized as one of Ad Age’s Best Places To Work in 2026 and Fast Company's Most Innovative Companies in 2023.

Interested in this position?

Apply directly on the company website

Apply Now

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