Senior Customer Success Manager (EST timezone)

20 hours, 4 minutes ago
Full-time
Senior
Customer and Technical Support
RemotePass

RemotePass

RemotePass provides a comprehensive solution for hiring, onboarding, and managing global teams, ensuring compliance with international payroll and benefits while facilitating contractor management and employee relocation.

Professional Services
51-250
Founded 2020

Description

  • Guide new customers through onboarding and ensure a smooth transition to the platform.
  • Build and maintain strong relationships with key customer stakeholders.
  • Serve as the primary point of contact for customer inquiries and issue resolution.
  • Monitor account health and proactively identify opportunities for improvement and growth.
  • Collect and analyze customer feedback to inform product decisions.
  • Drive customer retention, loyalty, upselling, and cross-selling opportunities.
  • Collaborate with Sales, Operations, Product, and Engineering to improve customer experience.
  • Help customers maximize the value and business impact of RemotePass services.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a related role, ideally in EOR, HR-Tech, Payroll, or Global Employment platforms.
  • Proven experience owning the full client lifecycle from onboarding through renewal and expansion.
  • Exceptional interpersonal and communication skills.
  • Proven ability to build strong customer relationships and drive customer satisfaction.
  • Analytical mindset with the ability to gather insights from data and make informed decisions.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Comfortable working US Eastern Time (EST) hours from any location.
  • Experience in SaaS or HR/Payroll/Global Employment solutions is strongly preferred.

Benefits

  • Competitive, uncapped variable compensation tied to the accounts you grow.
  • Opportunity to work for a fast-growing global company focused on remote work management.
  • Collaborative and inclusive work environment.
  • Opportunities for professional growth and development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager, Emerging Business

MNTN 251-1K Media

MNTN is hiring a Customer Success Manager for its Emerging Business customers to manage a high-volume portfolio and drive retention, growth, and measurable customer outcomes across Connected TV campaigns.

CRM Salesforce
18 hours, 34 minutes ago

Head of Customer Marketing

Slack 1K-5K Internet Software & Services

LaunchDarkly is hiring a Head of Customer Marketing to lead its global customer marketing function, shaping customer advocacy, retention, and brand messaging through customer programs and cross-functional collaboration.

CRM Salesforce
18 hours, 49 minutes ago

Customer Success Manager, Gaming & Entertainment/Media

MNTN 251-1K Media

MNTN is hiring a Customer Success Manager for its Gaming & Entertainment/Media vertical to manage strategic mid-market accounts and drive retention, expansion, and long-term customer growth.

CRM Salesforce
18 hours, 49 minutes ago

Senior Manager, Account Management

Mitratech 1K-5K Professional Services

Mitratech is seeking a strategic Customer Success leader to drive retention, growth, and operational improvement for its background screening and consumer reporting clients in a fast-moving, regulation-sensitive environment.

Salesforce
19 hours, 34 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers