Customer Success Assistant

12 hours, 30 minutes ago
Full-time
Entry Level
Customer and Technical Support
MMDSmart

MMDSmart

MMDSmart provides enterprise communication services and platforms, including telecom VoIP, mobile messaging, and call center solutions, to businesses worldwide.

Communications Equipment
51-250
Founded 2007

Description

  • Communicate effectively with existing and potential clients to deliver a strong customer experience.
  • Provide first-line support by investigating client queries and finding solutions.
  • Act as a liaison between clients and the technical support team.
  • Manage ongoing client relationships by providing assistance and consultation.
  • Analyze campaign results and develop best practices for effective mobile messaging campaigns.
  • Prepare periodic activity and progress reports.

Requirements

  • Upper-Intermediate level of English.
  • Self-motivated with the ability to develop strong commercial relationships with clients.
  • Strong desire to learn and grow in this field.

Benefits

  • Access to mental health programs.
  • Comprehensive medical insurance.
  • Sports card perk for employees located in Bulgaria.
  • Bonuses and corporate gifts.
  • Free educational events and courses.
  • English classes with native speakers.
  • Supportive environment for professional development.
  • Flexible work format: remote, office-based, or hybrid.

Interested in this position?

Apply directly on the company website

Apply Now

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