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Incident Manager - Secret Clerance

5 days, 10 hours ago
United States
Full-time
Lead
Operations Manager
Customer and Technical Support
Apply Now
MKS2 Technologies

MKS2 Technologies

MKS2 Technologies is a Service Disabled Veteran Owned Small Business specializing in IT and Cyber Security Services, Strategic Consulting, and Training for Federal Government and Commercial clients. With a focus on long-term relationships and effective...

Internet Software & Services
51-250
Founded 2008
View All Jobs 4

Description

  • Manage and prioritize multiple concurrent incidents in a fast-paced operational environment.
  • Apply IT service management principles and incident management best practices to support issue resolution.
  • Collaborate effectively with technical and non-technical stakeholders across diverse teams.
  • Use incident management tools to track, coordinate, and support incident handling.
  • Exercise analytical thinking and sound judgment when responding to dynamic situations.
  • Communicate incident status and resolution details clearly in written and verbal formats.

Requirements

  • Active Secret Clearance is required.
  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience.
  • Minimum of 8 years of experience in incident management or a related IT role.
  • Strong understanding of ITIL principles and incident management best practices.
  • Proficiency with incident management tools.
  • Demonstrated ability to manage and prioritize multiple incidents simultaneously.
  • Excellent problem-solving and analytical skills.
  • Strong written and verbal communication skills.
  • Proven interpersonal skills and ability to work effectively with diverse teams.
  • Relevant industry certifications, such as ITIL Foundation, are preferred.
  • Familiarity with the U.S. Army Corps of Engineers (USACE) IT environment and policies is preferred.

Interested in this position?

Apply directly on the company website

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