IT Support Technician/IT Support Engineeer

1 hour, 31 minutes ago
Junior
DevOps and Infrastructure
Mitratech

Mitratech

Mitratech specializes in automating processes through innovative solutions and services in compliance, risk management, enterprise HR, and legal operations, empowering organizations to effectively manage risks and scale for future growth.

Professional Services
1K-5K
Founded 1987
$3M raised

Description

  • Provide IT support to employees globally across hardware, operating systems, and enterprise applications.
  • Triage inbound IT support cases and resolve, escalate, or reassign issues as needed.
  • Troubleshoot complex workstation, networking, authentication, email, and VPN issues.
  • Support and troubleshoot MacOS and Windows environments, including laptop updates.
  • Administer user accounts and permissions across systems such as Active Directory and Microsoft Entra.
  • Document, track, and monitor technical problems and their resolutions.
  • Contribute to operational documentation and knowledge base content to improve support efficiency and reduce recurring issues.
  • Assist with IT initiatives related to acquisitions, system integrations, and internal security or compliance.
  • Assist with software requests.
  • Support collaboration environments such as Zoom and Microsoft Teams.

Requirements

  • 2-3 years of IT support experience in a corporate environment.
  • High proficiency in written and verbal communication.
  • Strong troubleshooting and analytical problem-solving skills.
  • Experience supporting Active Directory and Entra environments.
  • Hands-on experience with Zendesk, Salesforce, or similar support platforms.
  • Familiarity with Microsoft Suite, Active Directory, and Absolute.
  • Experience supporting both Windows and MacOS environments.
  • Ability to support employees across multiple departments and geographic regions.
  • Preferred certifications such as CompTIA A+, Network+, or Microsoft 365.
  • A degree, progress toward a degree, or equivalent experience in Information Technology, Computer Science, or a related discipline.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Support Specialist I - Technical (CAD)

Versaterm 51-250 Internet Software & Services

Versaterm is hiring a Support Specialist I – Technical to provide Tier 1 customer support for public safety software and help maintain self-service resources while escalating more complex issues.

16 minutes ago

Service Engineer, Energy Storage

Redwood Materials 251-1K Industrial Conglomerates

Redwood Materials is hiring a Service Engineer for its Battery Energy Storage System product line to resolve complex field issues and connect operations feedback to engineering improvements.

31 minutes ago

Technical Support Engineer - East

Tines 51-250 Construction & Engineering

Tines is hiring a remote Technical Support Engineer to own and resolve customer technical issues for its workflow automation platform, with work focused on troubleshooting integrations, workflows, and product problems for users based in EST or CST.

GraphQL HTTP JWT OAuth Python Ruby SQL TLS TypeScript
31 minutes ago

Chef Technique, Déploiement et Escalade / Technical Lead, Deployment & Escalation

Versaterm 51-250 Internet Software & Services

Versaterm is seeking a Technical Lead NG911 – Deployment & Escalation to lead Level 2/3 support, oversee technical resources, and drive implementation and escalation work for Komutel telephony solutions in NG911 and other mission-critical environments.

Linux PostgreSQL TLS
31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers