Service Engineer, Energy Storage

2 hours, 11 minutes ago
Full-time
Senior
Customer and Technical Support
Redwood Materials

Redwood Materials

Redwood Materials focuses on creating a sustainable and closed-loop domestic supply chain by recycling and refining lithium-ion batteries, as well as remanufacturing their core components, anode and cathode, to address the growing demand for these mate...

Industrial Conglomerates
251-1K
Founded 2017
$3800M raised

Description

  • Act as the primary technical escalation point for Operations and Maintenance issues beyond standard procedures.
  • Define handoff criteria, escalation thresholds, and response expectations between O&M and Service Engineering.
  • Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support.
  • Investigate and resolve complex electrical, controls, software, thermal, and system-integration issues.
  • Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams.
  • Drive improvements in serviceability, reliability, and maintainability through design and process changes.
  • Own advanced service documentation, including troubleshooting guides, decision trees, and service bulletins.
  • Develop technical training materials and support O&M team upskilling on new systems, upgrades, and known issues.

Requirements

  • Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
  • 7+ years of experience supporting complex electromechanical or power electronics systems, such as BESS, renewable energy, or industrial systems.
  • Deep understanding of BESS system architecture, including batteries, PCS/inverters, EMS, thermal management, and protection systems.
  • Proven experience operating in a tiered support model from O&M to Service Engineering to Product Engineering.
  • Experience with a startup or fast-paced, dynamic environment (preferred).
  • Potential for leadership growth as the team expands.
  • Ability to perform essential job functions safely and successfully in compliance with ADA, FMLA, and other standards.
  • Ability to maintain regular, punctual attendance.
  • Ability to work in office and outdoor environments, including challenging conditions with noise, dust, chemicals, and temperature extremes while wearing PPE.
  • Ability to work occasional weekends, nights, or on-call shifts as part of the role.
  • Ability to travel up to 40%.
  • Passion for sustainability and making the world a better place.

Benefits

  • California salary range of $150,000 to $207,000 USD.
  • Full-time position.
  • Compensation commensurate with experience.

Interested in this position?

Apply directly on the company website

Apply Now

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