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Chef Technique, Déploiement et Escalade / Technical Lead, Deployment & Escalation

2 hours, 7 minutes ago
Canada
Full-time
Lead
Technical Project Manager
Project and Program Management
Linux PostgreSQL TLS
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 42

Description

  • Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
  • Plan, prioritize, and assign technical work across NG911 and non-911 projects.
  • Support skills development, coaching, performance evaluations, and continuous improvement for technical staff.
  • Act as the primary escalation point for complex technical issues.
  • Validate technical architectures and deployment approaches against NG911 standards and customer requirements.
  • Support deployment projects from design through production go-live.
  • Work with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
  • Participate in integration testing, upgrades, migrations, and critical cutovers.
  • Diagnose and resolve complex issues involving FreeSWITCH, AVAYA, NG911 call flows, SIPREC, and ESInet integrations.
  • Analyze logs, metrics, and system behavior to identify root causes.
  • Collaborate with Engineering, Product, and external partners during major incidents and escalations.
  • Define, maintain, and improve technical deployment standards, documentation, and escalation procedures.

Requirements

  • Degree in Telecommunications, Computer Science, or equivalent experience.
  • 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
  • Demonstrated experience delivering complex customer deployments.
  • Experience leading or managing specialized technical teams.
  • Experience with AVAYA platforms or integrations is a strong asset.
  • Strong expertise in SIP-based VoIP environments.
  • Advanced troubleshooting and root-cause analysis skills.
  • Knowledge of NG911 architectures or other mission-critical systems.
  • Strong Linux and command-line proficiency.
  • Technical leadership, autonomy, and professional rigor.
  • Excellent communication and collaboration skills.
  • Must be legally authorized to work in Canada.
  • Must obtain and maintain a Government of Canada Reliability security clearance.
  • Additional customer security verification requirements may apply.

Benefits

  • Equal opportunity employer committed to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available upon request throughout the recruitment process and employment terms.
  • Recruitment decisions are made by people, with no AI used in the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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