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Solutions Architect

1 month, 2 weeks ago
Japan
Full-time
Senior
Solutions Architect
Software Development
Agile Confluence Figma JIRA
Apply Now
Miro

Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, ...

Internet Software & Services
1K-5K
Founded 2011
$476M raised
View All Jobs 38

Description

  • Lead customer discovery to understand goals, workflows, pain points, and success criteria.
  • Translate findings into a structured MOST game plan aligned to the customer’s 240-hour service allocation.
  • Facilitate vision, alignment, and prioritization sessions to define outcomes and adoption milestones.
  • Conduct collaboration, workflow, and workspace assessments and recommend improvements.
  • Design and implement governance frameworks covering workspace structure, naming, access, lifecycle, and templates.
  • Guide change-management efforts, including communication plans, stakeholder alignment, and rollout sequencing.
  • Coach teams on Miro best practices, intelligent templates, AI workflows, and cross-functional collaboration techniques.
  • Facilitate workshops across Agile, product development, innovation, research, design thinking, and strategy use cases.
  • Build prototypes, templates, and reusable workflows to accelerate adoption and demonstrate possible solutions.
  • Partner with IT/Admin stakeholders to set standards, reduce tool sprawl, and improve workspace consistency.
  • Provide ongoing advisory support throughout the MOST subscription, adjusting forecasts and plans as needed.
  • Track milestone progress, surface risks early, and help customers reprioritize work as business needs evolve.
  • Collaborate with CSMs, Architects, and Engagement Managers to align delivery across stakeholders.
  • Contribute to internal playbooks, templates, and delivery assets that improve Professional Services efficiency.
  • Stay current on Miro product innovations, AI features, and collaboration trends.

Requirements

  • 6+ years of experience in consulting, change management, Agile transformation, digital collaboration, or a similar field.
  • Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives.
  • Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations.
  • Strong experience enabling cross-functional teams such as IT, Product, Design, Strategy, PMO, and Engineering.
  • Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management.
  • Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks.
  • Fluency in Miro is preferred, or experience with similar platforms such as Figma, Lucid, JIRA, or Confluence.
  • Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems.
  • Excellent communication, facilitation, and stakeholder-management skills.
  • Near-native Japanese proficiency and business-level English proficiency sufficient for internal meetings and discussions.

Benefits

  • Equity package.
  • Wellbeing benefit.
  • Work-from-home equipment allowance.
  • Annual Learning & Development stipend.
  • Global benefits package, with full benefits varying by location.

Interested in this position?

Apply directly on the company website

Apply Now

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