Professional Services Lead

2 hours, 11 minutes ago
Full-time
Lead
Project and Program Management
Miro

Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, ...

Internet Software & Services
1K-5K
Founded 2011
$476M raised

Description

  • Lead all Professional Services delivery motions in Japan, including MOST, Implementation, Advisory, and Technical Account Management.
  • Directly manage Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers.
  • Set standards for professionalism, preparation, and customer engagement across the local team.
  • Coach senior practitioners to act as trusted advisors to enterprise customers.
  • Partner with People leadership on hiring, performance management, and succession planning.
  • Own regional capacity planning and delivery readiness.
  • Drive delivery excellence that supports renewals, expansion, and broader revenue outcomes.
  • Identify where global programs need regional adaptation and lead thoughtful local evolution.
  • Contribute Japan-specific insights to global Professional Services strategy.
  • Partner closely with Sales, Customer Success, Product, and external partners to support growth and customer confidence.

Requirements

  • 8+ years of experience in Professional Services, Consulting, or Enterprise SaaS roles.
  • Proven experience leading senior practitioners in a customer-facing environment.
  • Strong delivery governance, prioritisation, and escalation management skills.
  • Ability to operate autonomously in ambiguous, fast-changing environments.
  • Fluency in both English and Japanese, written and spoken.
  • Experience leading Professional Services teams in Japan, preferred.
  • Familiarity with high-touch, relationship-driven enterprise delivery models, preferred.
  • Experience adapting global programs to local market needs, preferred.
  • An AI-first mindset with a track record of using AI to drive delivery excellence, efficiency, or innovation, preferred.

Benefits

  • Equity package.
  • Wellbeing benefit.
  • WFH equipment allowance.
  • Annual Learning & Development stipend.

Interested in this position?

Apply directly on the company website

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